Customer Ratings & Reviews

My item stopped working, so I brought it in, said it’s defective, and got a replacement no questions asked. Cannot recommend enough.

So far i hav not had to use it but i got it incase i had to .

[Employee of bestbuy] The protection plan is easy to use and straightforward to get an appointment to have my device fixed

Great product good quality worked well with older car unit... Doesn't have a volume button fyi...

Have had to use this before. Very reasonable price for coverage on product purchased.

Always buy this when I can. I have had problems with tvs and they instantly come out to diagnose the problem. My only wish is that I could get this for longer, because it’s very worth it.

I always say buy this product to protect your family

Good price and good quality and friendly employees and always nice to have incase something was to happen

The 2-Year Geek Squad Product Replacement Plan is a total lifesaver. I bought it for a gadget I use every day, and when it suddenly stopped working, they made the replacement process super easy. No stress, no waiting around for repairs—just a quick swap. It’s honestly worth it for the peace of mind alone, especially if you’re prone to accidents like I am! For the cost, knowing you’re covered for two years if anything goes wrong is a no-brainer.

I bought a Uniden R3 a year and a half ago, and I vividly remember thinking "this won't break, it'll be in my car all day" but I got the plan just in case, because for a device that pricey the peace of mind is worth $40. At the time, I didn't know the speaker had a common issue where it just gives up after 1-2 years. Mine gave in 3 days ago. It's holiday season so I'm not going in quite yet to see if they'll honor the plan, but they should. The review will be adjusted accordingly once I bring the device in, but for now, the plan seems fairly worth it as I may have just saved myself $230. We shall see.

Great price for a 2 year piece of mind. Always good to have a warranty

Great service and always a great customer service!

Always great experience and never has any issue or product is good

Heard the alarm purchased at BestBuy was good for a long long time by competitors selling/installing vehicle alarms. Yet due to being unfamiliar with the alarm brand purchased, getting the extended warranty was a no brainier. It didn't cost much and equally important to me is if the alarm went South I wouldn't be left holding a worthless piece of junk when I couldn't afford to replace it down the road.

The agents installed my product quickly. They even notified me the original product purchased was not compatible and assisted with the return and getter the right product.

This was for the install of a remote starter in my (now ex) girlfriend's 2016 Honda CRV. The Geek Squad installer did a very neat job in just over two hours while we had dinner. He saved me the PITA of doing it myself. He also spent a good ten minutes repeatedly explaining how it worked to my girlfriend, this long before there was any hint of a tip.

Having a protection plan is great haven't needed to use it for my TV yet

Didn't have to use this because it was done right the 1st time

The service at Best buy was extremely professional, the technician Jamie was very knowledgeable, and made sure I was informed of how the remote keys worked. Jamie was very polite and did an exceptional job of installing it

Geek squad service is one of the best values for the money with warranty and service.