First time owner, not first time user and I am really happy with this purchase. Almost completely flawless aesthetically and works great.

[Employee of bestbuy] Great price but the battery is only at 50% capacity remaining. Was in great condition and had a charger

Bought this with thinking it would actually be a great laptop for my business to atleast try it out and see if I should buy a brand new one. Well not even two weeks in and the screen goes completely black. Can’t fix it and I live over 2 hrs away from a Best Buy. Tried reaching out the the geek squad and that was an absolute joke. Absolutely no help what so ever. Will not be recommending this device what so ever. Also when I bought this and looking in the info and specs I was told it’s a 2023 model and when I get it’s not even the 2023. So they definitely should be held accountable for lying to begin with. I have screen shot to show that as well. Do not buy would highly recommend going with something else.

Came quick no scratches or scuffs works like new would buy again

The computer came in with a broken charger, broken screen, and the battery didn't charge after being plugged in for 12 hours. There was sticker stains on the computer. It was advertised under product specs as a 2023 13.3 inch and it was a 2017 13 inch. Absolute piece of junk. I returned it and I'll never buy a computer from best buy again. Highly highly disappointed.