Q: I purchased the warranty, my screen is scratched who do I contact about getting it fixed...bestbuy or apple

A: If your warranty is Apple Care, contact Apple. If it is a Best Buy Warranty contact Geek Squad. Might I suggest after it is repaired you get a "Hard Glass" (Brand Name) or equivalent screen protector? It is well worth the cost.

Q: I bought the apple Ipad 9.7 in March of 2018 . I also bought the Applecare at the same time. I need help to find out how I can get my screen fixed and where do I send it whatever else I need to do. Thank you

A: I would recommend making an appointment at an apple store and they should be able to replace the screen at the store.

Q: I purchased this with an iPad in January. If I gift this item to my sister, does the Apple Care follow the iPad?

A: Yes it does. On a day I was feeling generous I gave my iPad Pro to my son. If the plan didn't follow I would not have given him the iPad Pro because he is not always great with making sure things are safe.

Q: I recently purchased an Apple iPad Pro through Verizon. They did not offer AppleCare and indicated I could purchase it online. Am I able to purchase the AppleCare from Best Buy and link it to my new device?

A: Unfortunately no. AppleCare needs to be purchased at the same time as your iPad so that it can be registered together. You may still be able to purchase it through Apple directly, just not through authorized dealers separately.

Q: Does my apple care plan cover lost or stolen ipad?

A: I don’t think so

Q: Does AppleCare cover loss?

A: yes

Q: Does apple care replace the battery in an Ipad for free? Thank you!!!

A: yes, but soome sercamtances

Q: MY WIFE FORGOT HER USER ID AND PASSWORD FOR HER APPLE IPAD will this plan help with those issues RETREIVE OR FIX THE PROBLEM

A: For your peace of mind, consult with Geek Squad