Customer Ratings & Reviews
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would recommend to a friend
- Rated 3 out of 5 stars
It’s fast. It’s decent. It has flaws
Mix3 Posted
Start up time is good. Steam wand works while using the grinder. The built in tamper is not great. I have to do the tamping twice and have to mess with the grind amount settings each time. Arrived broken. Which was really frustrating.
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Good espresso machine
Ernie Posted
Just needs a better job on shipping items,the water tank came broken.opened a ticket from them and they shipped a brand new one,overall the machine does work good
I would recommend this to a friend - Rated 2 out of 5 stars
At least they offered to help fix it
Itme Posted
Product arrived with a faulty pressure guage and was unable to pull shots. Credit where it is due, they did offer me a small partial refund if i wanted to let them fix it.
No, I would not recommend this to a friend - Rated 2 out of 5 stars
Refurbushed Returned for 2nd time
Cybermeanstreak Posted
I really wanted this Espresso coffee machine because it has the right features and looks. Too good to be true price because I ordered twice, once using Best Buy and once using Amazon, from same 3rd party vendor (Beach Camera). Twice the units where leaking all over. This would be a lottery if you get a reliable working unit.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Stay away
Expresso Posted
Not refurbished, didn’t make coffee, only leaked water out of the bottom. My guess is the wayer pump was out and not fixed
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Came broken
WyattH Posted
Came in and would not pressurize to brew coffee or an espresso. Tried to get a replacement and was given the wrap around about how to resolve the issue by the “marketplace suplier”. Still have not been able to return it days later due to them not scheduling a pick up time with fed ex to come get it. I do not recommend the product as it came broken. But i do not recommend the supplier for how hard it is to get it resolved. The said either I get a discount and keep a broken espresso machine or return it. I asked for a replacement and they said no.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted
Dear WyattH,
Thank you for taking the time to share your experience with the De’Longhi La Specialista Prestigio Espresso Machine – Refurbished (EC9355). We’re truly sorry to hear that your unit arrived unable to build pressure and that you’ve had difficulty getting support from the Marketplace seller. We understand how frustrating this is, and we appreciate you bringing it to our attention.
After reviewing your case, we’ve confirmed that Marketplace is listed as an unauthorized retailer. Although this is a De’Longhi product, warranty coverage requires that the machine be purchased directly from an authorized retailer. In this situation, the unit was sold by a third‑party marketplace seller, which unfortunately does not meet our warranty eligibility requirements.
That said, we recognize the importance of your situation and want to help. While the unit does not qualify for standard warranty coverage, we can still review your case for a possible exception through our internal process. This may allow us to explore available options for support, including inspection or repair, depending on the condition and price you paid for this refurbished machine.
For real‑time assistance, please feel free to chat with a Live Expert at:
https://www.delonghi.com/en-us/delonghi-support
and click Chat at the bottom right. We will gladly review the details with you and determine the best next step.
Kind regards,
De'Longhi Group Customer Care <img src="https://s3.amazonaws.com/stratos-logos/logos/DeLonghiResponse.jpeg" alt="DeLonghiResponse" title="DeLonghiResponse" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />