Customer Ratings & Reviews

The first dryer we bought was a lemon. It wouldn't dry the laundry within any reasonable amount of time no matter what setting it was on. We tried to troubleshoot the issue for 2 weeks before giving up. The problem was that the heating element wouldn't ignite so I finally called Best Buy who quickly made arrangements to replace the unit completely. The new one works fine, but some items still periodically come out slightly damp so I either re-dry or finish with flat drying. I never had any problems with my old 28 year old dryer until the motor finally gave out. I hope this one will last that long!

I am delighted to share my positive experience with the professional gas dryer installation service that I recently used. The service provided by the expert team was exceptional and made the entire process smooth and stress-free. From the moment the installation team arrived, their friendly and professional demeanor put me at ease. They were courteous and respectful, ensuring that they maintained a clean and safe work environment throughout the installation process. The team's expertise and attention to detail were evident as they efficiently handled the gas dryer installation. They carefully followed all safety protocols and guidelines, ensuring that everything was properly connected and secured. Their knowledge and experience instilled confidence that the installation was done to the highest standards. One of the standout aspects of the service was the team's willingness to answer any questions I had and provide helpful tips on using and maintaining the gas dryer. They took the time to explain the various features and settings, ensuring that I had a complete understanding of how to maximize its performance. Moreover, the team left the installation area spotless, cleaning up any debris or packaging materials. It was a pleasant surprise to see that they took pride in their work not only in terms of functionality but also in leaving the space tidy and presentable. Overall, the professional gas dryer installation service exceeded my expectations. The team's friendliness, expertise, and attention to detail made the entire experience enjoyable. I am thoroughly satisfied with the service provided and would highly recommend it to anyone in need of a professional installation for their gas dryer. Their dedication to quality workmanship and customer satisfaction truly sets them apart.

It’s been like 21 months since they installed my samsung dryer.. AND WASHER. Still running perfect, haven't had to change a single thing. I didn’t even pay for them to hook up the washer, so like i hope no one gets in trouble for me saying that! I hooked up an electric dryer once.. terrible experience.. i hated it. However, i didn’t mind having to hook up the washer. Except this time, they did it for me anyways! Which was so awesome. I am wondering if they are just really nice people, and do they get paid for it? When i last bought a washer and dryer… the ones i hooked up myself a few years back… the men offered to hook it up for me, but i refused their help because i am a DIY-er, and wanted to do it myself. I often wonder if i had said yes.. would have i been charged, or were they going to do it for free… would they get in trouble? I should totally ask next time! My point is, their squad is always really friendly. And will probably stick with best buy forever.

Quiet, fast, efficient. Personnel was friendly and cleaned the area after the installation

I recently purchased a Samsung Gas Dryer along with the installation kit. I also purchased installation. On the delivery day, the installers discovered that a flexible vent hose and an adapter were needed to perform the installation. A quick trip to one of our local big box hardware stores provided me with the proper items needed for installation. A new installation crew was scheduled and my dryer was installed flawlessly. I was able to return the initially purchased installation kit to Best Buy with no problem. I am really enjoying my Samsung dryer, with its many specific settings, large capacity and quick drying! There is a bedding setting that allowed me to dry a queen sized comforter with ease. I am super excited about my purchase and installation! Best Buy DID NOT disappoint!

They came and installed the dryer perfect, they were on time and did a perfect install! Lg dryer larger size and washer at the same time. I ordered the lg smart washer and large capacity dryer and they did a perfect install.

Good reliable dryer doesn’t take up too much space and has a lot of different options. Filter is inside and pulled out which I think is better than the usual top of the dryer. I was expecting an average dryer but it did impress me. Installation was done by Best Buy professionals that were very polite, respectful, and knowledgeable.

Appreciated the phone call with arrival time the day of installation. The installers arrived and was careful with bringing the merchandise into our home and up stairs without damaging the walls or banisters. The installation was completed expeditiously and professionally. All questions were answered also a demonstration of how to connect merchandise with Wi-Fi. We were completely satisfied with the quality of installation and would recommend Best Buy to friends.

After having a dryer installed a few days later I noticed a black burn inside the dryer ~Best Buy was wonderful and had a replacement sent to me, if it wasn’t for the second installation repairman explaining to me that the first guy did not do his job replacing the vent! The dryer wasn’t getting proper ventilation! I was livid, the young man who explained everything very thoroughly to me and replace the vent, I was very please with the second installation man I can’t say enough for his honesty and his great work!! Best Buy did take care of us but make sure that the installation person is doing the proper job. I wouldn’t have checked because I thought they did it, paid $25 to have a kit and install it... shame on you for not doing your job! Double check everything!!

Best Buy didn’t just sell me a washer and dryer — they gave me peace of mind. From the moment I made the purchase, everything was smooth. The delivery team showed up right on time, handled everything with care, and made sure the install was perfect before they left. They even walked me through how everything worked and double-checked all the connections. No rushing, no guessing, no headaches. Just real professionals doing it right the first time. This experience reminded me why I always choose Best Buy over anyone else. Service like this? Worth every penny.

The LG ThinQ Dryer is amazing. As with my washer and Sidekick washer, Installers had limited knowledge of challenging installations. My laundry room is on the 2nd floor and is very small. The floor was uneven and they were not experienced in “thinking outside the box.” They were cheerful despite the unique situation and advised I alter the floor before they could guarantee the installation. They couldn’t take out the old combo washer/dryer unit because they had not done the install. The hallway and laundry room were a bit crowded until we found our own solution. The salesman evidently didn’t actually understand our space an floor problem so he didn’t order more experienced installers. I also purchased a matching LG Gas dryer and Sidekick washer. Neither of these were installed until I hired a handyman. If you have anything, but a perfect installation situation, make sure you really press the situation to the sales associate and ask if it’s even possible. Take pictures of your area with you to the store

Guest dryervery good Best Buy good service thank you

Appliances were delivered as promised in the date and great communication with geek squad handling the appointments as well as with drivers delivery!! Very professional and quick to install.

The installation team did not install the dryer because the stacking material was broken and the dryer is just sitting in my hallway. I'm working on requesting a new appointment to get the dryer installed and driving to a local store to pick up a non broken stacking equipment. Hopefully the team can make an appointment. I would recommend calling to confirm with the team that none of the parts for installation are broken before they leave the warehouse. The dryer itself looks awesome and excited to use it, but just a bit disappointed that after ~2 months of delay that we ran into this problem.

Dryer was successfully hooked up in a timely manner. Dryer vent was not properly installed & was only set next to exhaust pipe. Also pipe was pushed so is sticking outside of house about a foot.

After removing the old dryer brought in the new dryer connected gas line an new supplied dryer duct made sure functional and dryer duct was secured and sealed with no kinks in the duct or any blockage to hinder dryer function and made sure gas line was reconnected with no leaks or issues to delay future use sound and competent service crew.

Job done well was able to get everything insulated and put in the proper spot dry was fitted and tried to see the make sure that it worked before the person's left and was very pleased with the surf

I bought a dryer from the website and paid the $19.99 for install. Before the install date, I received a call stating that I was required to purchase a new gas line for the installation, but I was then unable to this on the website. I called the 800 number, and after and hour and 22 minutes of the agent attempting to add the gas line to my delivery, I was told I that the agent was able to charged me for the gas line, but I should go to my local store to pick up. At my local store they were shocked to hear what I was trying to do, and instead credited me the charge and resold me the line in person. They also sold me an exhaust kit that was also REQUIRED, but nobody had mentioned! Looking at my credit card statement, the agent on the phone charged me 3 TIMES for the gas line, all different amounts! The day of install I was away and my wife was home. The installer was grumpy and unprofessional. When I got home I noticed the dryer was NOT level, rocked back and forth, AND the exhaust line was installed WRONG and leaking!! The installer did NOT follow the CLEAR directions on the kit. He did not use the 2 included elbows, and forced the flexible line onto the wall pipe, crushing the wall pipe, and leaving a 1" opening for exhaust to blow out. The clamp isn't even on top of the wall pipe! AND, the installer TOOK BOTH the elbows with him! So I can't even fix it myself without going and buying at least 1 exhaust elbow!! Even though I bought and provided the kit from Best Buy! And the directions in the kit were crystal clear! I have spent 2.5 hours on the phone with Best Buy, and now am having my credit card company dispute the install charge(s). I refuse to have those jokers come back to try and 'fix' this!!

! Wow, good dry. Is working great. Good job!! Great! The installation went great very professional. Good to you

I was a little nervous about some of the reviews I read about a 3rd party delivering my order but the delivery service was great. They hooked up both my washer and dryer, made sure it was level and tested it to make sure it worked. The delivery team was also very professional and removed my old washer and dryer.