Customer Ratings & Reviews
See more imagesLG - 1,000 Sq. Ft. 18,000 BTU 230V Smart Window Air Conditioner - White
- Model:
- LW1821ERSM
- SKU:
- 6505626
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 5 out of 5 stars
Great cooling unit
Acunit18000btu Posted
I've had this AC unit for more than 10 years. Im buying the same one once more for the reason that need another one. The one i have started to make loud noise but it cools even dow its more than ten years old. LG 18,000 btu AC unit has been good to me.
I would recommend this to a friendBrand response from LGAnswers
Posted
We love to see this positive feedback! Welcome to the LG family. ^Jennifer <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
Unable to use
Holmes Posted
Haven’t been able to use requires special outlet. Does not use standard outlet we will have to have a new plug placed not even sure if the unit works yet. Seems like it will be a pretty powerful unit.
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Replacement unit
Superstar Posted
Air conditioner is sleek. The controls are clearly marked and works directly from the front panel as well as the remote control. Unit is quiet and cools very well.
I would recommend this to a friend - Rated 1 out of 5 stars
Ac nightmare
Nightmare Posted
1st order received didn’t work and 2nd one was damaged. I’ve been trying to get this AAC since early June. Now I’m fed up and just returning it.
I would recommend this to a friendBrand response from LGAnswers
Posted
We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Says it comes with “window install kit” It doesn’t
CreepingSausage Posted
It stated it comes with a window install kit. It only comes with the side peices to enclose around the widnow. It does not come with the weight bearing bracket that goes below the window. Friedrich air conditioners come wiith the bracket. So LG is cutting corners and really shafting buyers who now have to search for brackets. So now in 95 degree weather with elderly relative have to figure out what type of brakcet to get. I can tell by how they answer questions here that they don’t really care.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
It sounds like we are attempting to locate a company to service the unit. Understandably you are frustrated, and I am terribly sorry that the issue has not been resolved. Because of the delay in being able to provide repair for your unit, there are policies and procedures in place to provide an alternative resolution. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great air conditioner
Kolt Posted
Works great. Cools my whole downstairs. Easy to install.
I would recommend this to a friend - Rated 1 out of 5 stars
Not recommended
Rsass Posted
Didn't work out of the box dealing with LG is a noghtmare
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Lg ac
JohnnyC Posted
Really liked the ac unit. Would definitely recommend it to a friend
I would recommend this to a friend - Rated 1 out of 5 stars
Warning!!!!
niCk Posted
Absolute TRASH dont waste your time or money worst unit ive ever purchased purchased it on jun 14 got delivered jun 27 came damaged called to complain no help had to take it back mind u i paid a licensed electrician to change my outlet because it wasn't compatible smh.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We are disappointed to learn that you experienced damage from delivery and installation. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
18,000 BTU
Windowunitairconditioner Posted
Great window unit air-conditioner, just a little louder than I expected.
I would recommend this to a friend - Rated 1 out of 5 stars
Won’t work on regular wall outlets
Losington Posted
Had to return it immediately. I couldn’t use it since it’s 230v which is not the standard wall outlet. Problem is that’s exactly what they promoted and it wasn’t that
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Not 115V
fbestbuy Posted
there is only one random picture showing that this is a 240V AC unit. I was under the impression it was a standard 115V. Really terrible for them to not be up front with the specifications on voltage
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We're sorry to hear that you had a negative experience with your LG product. Thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Great AC
SparkyX Posted
Fantastic cooling ability! Love the app feature. Very heavy so you’ll need two people to install it.
I would recommend this to a friend - Rated 5 out of 5 stars
just what i needed
dalet Posted
good buy just as described was what i needed for a 950 sq foot apartment i leave it run to cool off the whole apartment it works
I would recommend this to a friend - Rated 1 out of 5 stars
AVOID
AVOID Posted
Stopped working in the first couple of days of use had to return
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We are disappointed to see this comment and would have been happy to troubleshoot and resolve this issue with you. ^Jennifer <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
More info
Joeyblue Posted
Lot of people looking to buy this is under the impression that its a standard 110v unit. No specs showing it is a 230v unit. Requires a 20amp 220 volt outlet as well circuit. Not a huge project to convert. Basic electrical work. If the neutral not shared. Any unit over 12,000 btu should be on a dedicated cicuit to begin with.
I would recommend this to a friendBrand response from LGAnswers
Posted
Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Big
VirginiaL Posted
This was a big mac daddy AC Cools my hole downstairs
I would recommend this to a friend
