Customer Ratings & Reviews

Was skeptical at first….who wants a robot slinking around your house on its own!!! But after using it I appreciate it doing what I no longer have to do (or do as often) & it does it pretty well. First, you must have an out of the way place for the dock near an outlet. It’s not small about 18” tall, 14” wide & sticks out 18”. Ours is near a corner at the end of a hall & we have a single story house. Would’ve liked it in the laundry room but no space. The most challenging parts are: using the app to map the house so it knows what’s carpet & what’s not, dividing rooms (needed when you want to schedule cleaning certain areas), & just getting used to the app. We also followed the robot around on the first clean to make sure the divisions etc were correct. Once that’s done & you fill the dock with water, nothing left to do. We use it to vacuum about 1500sf of carpet & mop about the same amount of tile. The most used areas are scheduled to clean 2-3 x weekly (which I’d NEVER do on my own!) & mop the kitchen weekly. I want thoroughly clean floors so I move chairs etc out of the way but the robot goes around items in its way. When it’s done it empties the vacuum and cleans the mop pads. It’s pretty quiet. If it’s set for deeper vacuuming it’s louder & its louder when it empties the bin after vacuuming (takes less than a minute). Best Buy’s price for this model was awesome—a good $400 less than other places. I also researched replacement items-mop heads, filters, etc. & those prices are reasonable. The app estimates how many hours these items are good for & when to clean/replace them. Must make sure you buy for the correct model. So far haven’t found anything I disliked. After all this, let’s see how it holds up!

I’ve been putting this through its paces for a bit, and I am absolutely blown away by its cleaning performance. It has drastically reduced the dust and stubborn spots around my house. My floors feel so incredibly clean every single day that I’ve completely ditched my slippers—I just love walking barefoot now! The navigation on this unit is top-tier. It maps out the house with amazing accuracy and handles transition areas like a champ. I love how it automatically detects my area rugs, instantly lifting the mops and switching to vacuum-only mode. (Just a quick tip: do a quick sweep of the floors to clear away any stray charging cables or loose clutter before it starts, just to give its sensors the clearest path!) The companion app is super sleek and advanced, making it incredibly easy to send the robot to clean specific rooms on demand. Once it’s done, it flawlessly navigates back to the dock for automatic charging, self-emptying, and mop washing. It’s an absolute lifesaver that has made my daily routine completely hands-free!

I’m very happy with this robot vacuum. The cleaning performance is excellent—it picks up dust, pet hair, and small debris really well, and my floors look much cleaner after every run. The navigation is very accurate, and it moves around furniture smoothly without getting stuck. When I ask it to clean a specific room, it goes there without any problem. It also automatically returns to the docking station to recharge, empty the dustbin, and clean the mop, which makes it very convenient to use. Overall, it’s a smart and reliable robot vacuum that saves me a lot of time.

Definitely worth the money to upgrade to a smarter device, cleans up dog hair like a champ and even picked up some half dollar size pieces of foam without getting clogged up. Even kicks the mop out to hit the edges(pictured)

It does its job. Unfortunately, we had to return it due charging malfunctions. When the item would return to the base it wouldn’t recharge.

We needed to replace our Yeedi robo vac which constantly had to reset the house map. I did a ton of research before choosing this Roborock. So far we are very happy with it. It is way quieter than our old one, and the mopping is so much better. My SIL lives in our attached casita, and we wanted auto-mopping because her dog is "a drooler" around food. Full disclosure, the vac does not really get those drool spots very well so far, but overall we are very happy with the mop results

I like the app and the color however the brush fell off every time

worst performance, not good at all, need help from customer service.