Customer Ratings & Reviews

I purchased my Samsung Galaxy S26 from Best Buy during the pre-release period. During that time I was able to trade-in my old Samsung S21 and get an extra trade-in amount toward the S26, that really made upgrading affordable. Best Buy also offered the 512GB phone for the same price as the 256GB phone. In addition, the trade-in process at Best Buy was very quick and simple. The cashier at Best Buy simply scanned my old phone's IMEI, turned my phone on and checked for damage, then took a photo of my phone with the scanner. Then to my surprise, my full trade-in amount was credited to my account within 3 days! I have used my new Samsung S26 for a month now. I really like it and I am glad I upgraded when I did to the S26. The most noticeable difference is that it is a faster processor and the screen is beautiful and a lot sharper. There is no lag when I scroll, switch between Apps, etc. Also, I feel the Settings is better organized and is easier for me to find what I am looking for. The S26 has more AI built in, but I'm not a big user of AI at the moment, so I can't comment either way on that. Samsung has improved the sound considerably over my old S21. I can hear phone calls, notifications, and music/videos much better. I am 65 years old with significant hearing loss, so that is truly beneficial for me. The camera quality is also excellent. I hardly use my DSLR anymore. The camera produces great photos and videos with sharp details, even in low light. Samsung has also added functions that allow you to edit your photos and videos to really unleash your creative side. The addition of WiFi 7 support is very beneficial. However, there have been a few unexpected changes too. The only negative change for me is that the phone's ringtone still plays over the speaker when you have headphones/earbuds on. I asked about that change on the Samsung Community page and they said it was because people were missing phone calls. But, it is very annoying to be in a quiet room listening to music/video and have your phone ring and disturb others around you. Also, Samsung is dropping support of the Message App, so users will need to switch to the Google Message App. After a month using it, I am used to the Google App and okay with that change. But, I saw that Samsung may also be dropping support for their own Music, Video, Email, etc. Apps. I hope they don't do that, because I prefer the simplicity of the Samsung Apps without any annoying Ads. Overall, I couldn't be more pleased with my new Samsung Galaxy S26. With my trade-in and the specials offered by Best Buy and Samsung, I feel the price is a very good value. I would highly recommend this phone and it would make an excellent gift.

I had a great experience buying my Samsung Galaxy S26 at Best Buy in New York. The service was excellent, and the staff was very helpful and professional. One of the sales associates even spoke Spanish, which made everything much easier. The advice and overall customer service were outstanding!

Great battery life. Doesn't overheat when I play games. Arrived in original Samsung box.

The phone is very good, its nice and sleek, the camera quality is great, and has a lot of storage and high performance. Battery lofe is great, in my old phone id use it and it die so fast, with the same amount of use im at 70% at the end of the day. It just doesnt come with a charging head.

My experience in moving from iPhone to Android has been great! Samsung nakes it so easy to transfer your phone data. The performance is great on this phone and barely gets warm. Love the weight of tbis device as well, doesnt feel as heavy as iphone. Battery is great as well!

Its a flagship and performs like one. Love it. Speed, camera, memory everything is good.

The Galaxy S26 has been a great experience so far. The design feels premium and comfortable to use, and the screen looks sharp and vibrant. Performance is smooth and fast, even when using multiple apps, and the settings allow plenty of customization. Overall, it feels like a solid, modern phone that works reliably for everyday use. Very happy with this upgrade!

Samsung galaxy s26 is perfect the quality is amazing the camara takes really good bright pictures has alot of futures on this phone i feel in love with it.charger i can be on the phone all day and battery last long.

Easy to use and transfer data from older phone. Fits nicely in wallet or pocket. only complaint it did not come with a charger cord.

I love how fast it is and has a lot of memory. I also love the size.

Every few generations of phones I go to a different brand, and always come back to Samsung on my next phone purchase. Overall it's just a better consistent quality of product, and my only gripe is the proprietary software they always want to push down your throat. Everybody does it, so I'm not taking away a star for it. Good pictures, good cell coverage, slightly smaller than the last generation, which was part of why I looked elsewhere. If you're looking for a solid Android, you can't go wrong with the Galaxy series.

Perfect size. Works great...couldn't be happier!! Love this screen

Cons: - Can run hot - Bloated with unnecessary apps (even on the unlocked phones) and AI features - Battery life not that great - No expandable storage - UI is not as intuitive as previous versions - Painful to hold with the 90 degree edges on the sides - Too wide to be convenient, especially once inside a protective case - Eye fatigue is a problem, even at low screen brightness and with blue-light protection turned on - Camera doesn’t wow, especially not enough to justify the practical issues caused by the camera bump - Camera bump is too big and creates issues with case wobble and poor lens protection options - Add-on lens protectors stick out past the camera bezel on almost all available cases - Most case options have a raised bezel around only 1/2 to 3/4 of the camera lens area, leaving the bottom or in some cases all three lenses exposed to damage - Many case options also lack good protection for the sides and back of the phone Pros: - If you’re used to Samsung, at least you aren’t having to learn a completely new UI from scratch - Any Samsung accessories you may have that are designed to only work seamlessly with Samsung phones will still have full function vs. if you’d jumped to a competitor’s phone -You can disable or uninstall at least some of the AI and bloatware

I'm team Samsung, quality of camera is amazing. battery is longer. I love the new colors

Love this phone it's sleek and works well. Easy to use and similar to my previous phone.

The phone is fast, elegant, and Android OS is great. My only criticism is about how expensive mobile devices have gotten over the years. If you have the money to splurge, I would recommend looking into this phone as it is a strong contender for your money.

I had an older samsung phone that I loved but after being 8 years old and multiple drops and cracks it was time for a new one. I was hesitant about spending so much money on thr new galaxy 25 and wasnt and am still not a fan of how much more square the phone is and that the cameras stick out on the back. Now onto the good, The pictute quality is a huge step up and dare I say better than my friends s22 ultra. The batter life lasts at least a whole day sometimes more for me. Overall the new phone is nice and I got a case thay covers the camera lens on the back so that my phone can sit flesh on the table screen side up. Ill also note before I got my case I dropped it 3 times on the tile floor maybe 3ft off the floor and didnt have any cracks. Overall a good phone, that takes great pictures and has a good battery life.

Amazing camera. The blue is a beautiful and unusual color.

Bought this phone for my husband and he loves it. Would recommend due to picture quality, battery life and storage.

Great phone , very comfortable in my hand . It is very light weight . The color look amazing. Over all 10/10