Customer Ratings & Reviews

Great phone. Can't even tell it's used. AI updates are great. For the price you just can't beat it.

I'm coming from a Moto Z4. This is a good sized phone that doesn't feel like you're going to lose it. I really like the features especially the screen resolution and phone processing power. The price was perfect and I'm enjoying the phone.

Phone is in excellent condition and works amazingly. Exactly like the description.

Came in amazing condition and extremely easy to set up

Nice phone. Battery could be better. Samsung has always had issue with hot battery for me.

Can't tell the difference from a new phone. A month in and everything still works perfectly. Unlocked, everything perfect.

Great condition with no scratches, best buy has the best refurbished phones on the market.

Screen button sticks so its constantly trying to call emergency services. Had to change it to my huband's number just in case, so it doesn't accidentally call 911. Extremely annoying. Also dropped it once and the back glass already shattered even with an otterbox case on it. Battery life sucks.

Works well and almost like new. Has all the features I wanted. Couldn't be happier.

In good shape , just the sound got bad but verything else was good

Exactly what I ordered. This was the 3rd phone I bought after striking out with other retailers. The description was accurate which was not the case on my other 2 purchases. Best Buy will now be my go to for used phones.

It was worth the price. You get what you pay for. Definitely a great perchance

Wow this phone is fabulous! Great battery life and fantastic camera!

I love the storage. I can take so many pictures now.

samsung name is enough we both using samsung & we love it samsung is the best

It was a very good purchase. I would recommend it to everyone.

Do NOT buy pre-owned phones from Bestbuy. There is no warranty and they apply a restocking fee even on previosuly opened pre-owned phones.

The phone battery dies to quick and my messages don’t go through sometimes because of the phone being by Verizon I thought it was unlocked why is it giving me a problem with t-mobile I might be returning this product soon.