Customer Ratings & Reviews
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would recommend to a friend
- Rated 5 out of 5 stars
Works perfectly for us!
DavidS Posted
A subscription allows more residences than one residence and no need for memory card. I would use the screw-fastened base, not the magnetic one, I didn't try it . Great resolution. Use videos to install. Detection persons and not anything else when setup that way
I would recommend this to a friend - Rated 3 out of 5 stars
Battery Problems
Prince Posted
The resolution is good, but the battery doesn't last even for 10 days at full charge. Recommend for good resolution but not for battery life.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted
Hi Prince,
Thank you for your review. We're happy to hear that you are enjoying the resolution and image quality of our 4K wire-free cameras. Depending on your monitoring needs, the Tapo app offers comprehensive camera settings that, when adjusted, can help optimize battery life for your specific usage. If you would like help adjusting these settings (e.g., Clip Settings, 24/7 Capture, Wake-Up Sensitivity), our official TP-Link Support Team is always available and happy to help via live chat, phone, or email through the Support Portal on our website: https://www.tp-link.com/us/support/contact-technical-support/
Best Regards,
TP-Link Systems Support
- Rated 2 out of 5 stars
Did not work out for me
radio Posted
I returned did not have the range I needed. I will look into other options.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted
Hi radio,
Thank you for your review. For Wi-Fi cameras, range is primarily determined by the reach of your router's Wi-Fi signal. For best results, we recommend making sure your router provides ample Wi-Fi signal strength at the camera's location. If you plan to use the camera outdoors and need additional outdoor Wi-Fi coverage, our Deco Outdoor line (e.g., Deco BE25-Outdoor) is a great way to add reliable connectivity to your outdoor spaces.
Our support team is always available and happy to assist with any questions you may have about our products. Feel free to contact us through any of the resources provided with the product or on our official website, and a Support Agent will follow up with you directly.
Thank you,
TP-Link Systems Support
- Rated 1 out of 5 stars
Worst cameras ever
BruceB Posted
They’re cloud does not work at all with the cameras keeps going off-line stays off-line for hours zero recordings than five days dealing with customer service and their experts. They can’t figure out how to fix it. It’s been five days I’ve given up and now I want my money back. I suggest never buying these.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted
Hi BruceB,
We regret to hear your experience was anything less than satisfactory. We would appreciate another opportunity to help address your concerns. At your convenience, please send an email to USSupportTeam@TP-Link.com referencing this review and your existing support ticket ID (TKID), and someone from our support team will gladly assist.
Best Regards,
TP-Link Systems Support
- Rated 1 out of 5 stars
Battery doesn't hold
ArditD Posted
It doesn't hold the battery as it says and panel solar it doesn't charge more than 2% for day. I have put them on 8 days ago and one of the cameras battery in down to 20%
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted
Hi ArditD,
Thank you for your review. In your case, we suggest ensuring the solar panel is optimally positioned for your location to capture peak sunlight throughout the day. Additionally, in the Tapo app, you can customize detection and recording settings to best suit your needs and help optimize battery usage.
If you would like assistance with any of these steps, please get in touch with our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Systems Support
- Rated 5 out of 5 stars
Amazing
AyanO Posted
I like this camera because this three of them and u can use different directions and no need battery for quite of time
I would recommend this to a friend