Second try was the charm. The first unit I bought was defective, but replacing it was easy and hassle-free within the 30-day window. Best Buy’s customer service was excellent—fast and helpful. This filter feels solid and professional. After researching several models, I found this one offers the best value for the number of contaminants it removes, including microplastics—something I specifically wanted. The reverse-osmosis system does exactly what it promises. Setup was simple. The machine performs an automatic first flush, but it’s still worth checking the instructions (they’re a bit oddly written). The water tastes great, dispenses quickly, and the 32-ounce auto-stop feature is perfect for filling a coffee pot. I’m very pleased with the performance, quality, and price, and I’ve already recommended it to others.

Excellent tasting water. Purified and clean and healthy. I started a new life when I got this by having much healthier water. This is a very impressive machine. Three different options for water amount dispense. And it's a fast dispenser. Easy to use. Simple directions. And it has a TDS meter reader right on the machine. And I measured it against my handheld TDS meter read and it's basically the same. So it's accurate. This is amazing and so much more cost-effective. Thank you Waterdrop for this amazing machine

The item works perfectly fine Customer service works impeccable

Jury is out. Very clean water .That part is great. Also low necessity of replacing filter (which is probably expensive). But - its large, hard to move around to get to the tank to refill it. You can't see the level of water - should have a light. Should have small wheels to move it. Product needs work. Also its electric -in future I'll just buy a pitcher type of water purification.

Researched item, online was paranoid about the VOCs the Filters are treated with after first 3 cycles of filling with water and running through cycles the water looked alkaline or slimy, ran though another 2 cycles, water was cleaner but still had turbidity (little floaty things) in it, during the 5th cycle water was crystal clear... The water used during the cycles was fridge water pre-treated with a CF filter