Questions & Answers

Q: QuestionWhy can't I purchase the one year accident geek squad protection for my computer that I just ordered and received in the mail today??

Asked 2 months ago by TJLC.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer US mail that fast

  Answered 1 month ago by SHANNONJ

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Q: QuestionI lost the charging to my computer. Can I get it replaced for free?

Asked 2 months ago by jeff.

This question was asked about the related product: Geek Squad® - 1-Year Accidental Geek Squad Protection

Q: QuestionHow can I cancel gee squad protection plan?

Asked 3 months ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionCan I renew coverage

Asked 3 months ago by RH777.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionJust purchased a 4 year geek squad plan but I did not get a pamphlet or instructions on how to use my plan if I need to. Am I supposed to have been given a plan or certificate # for the plan I purchased

Asked 3 months ago by Pamela.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer I got an email from Best Buy with the subject line: Important information about your Geek Squad Protection plan that contains links about my plan!

  Answered 2 months ago by MICHAELH

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Q: QuestionOn June 30 2026, I purchased a 3yr geek squad protection plan for my new laptop (Acer-Swift Go 16A-I Copilot + PC) purchased 0n 6/30/26 I am a Best Buy Total member - Why does my warranty expiration date say 6/30/29 instead of 6/30/31 (2 yrs + 3 yrs)

Asked 3 months ago by DD.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes the protection plan include coverage for any motherboard issues?

Asked 3 months ago by Anonymous.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionIf a charger or a piece of the charger breaks off in the charging port of my iPad will I be charged for parts or labor under this protection plan?

Asked 3 months ago by Bransbones.

This question was asked about the related product: Geek Squad® - 1-Year Accidental Geek Squad Protection

Q: QuestionI have a 3 accident plan that covers all. So if my mouse pad doesn’t work right. Won’t that fall under a hard issue or a soft ware issue? And if it is a software issue it will be covered?Cause I can’t find no where on Best Buy plans where it discuss soft

Asked 3 months ago by BaldomeroG.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes the warranty cover replacement if computer is lost or stolen?

Asked 4 months ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer I don’t think so,only for repair or technical.

  Answered 4 months ago by Anonymous

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Q: QuestionWhat happens if I return the laptop (within my 60-day return window) that I purchased the protection plan for? Will the balance of the protection plan be refunded?

Asked 5 months ago by LeaBug.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionGood Morning, I purchased a Dell laptop June of 2024 along with the 2-year protection plan. The battery will not hold a charge beyond 30 minutes and wondering what my options are with the 2 year protection plan? Thanks, Chris

Asked 5 months ago by DellBattery.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You should be able to get a new battery But take it in and have them look at it

  Answered 4 months ago by TAMARAC

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Q: QuestionDoes this protection covers if the item is stolen?

Asked 6 months ago by Stolen.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Your regular home or renters insurance should cover that

  Answered 4 months ago by TAMARAC

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Q: QuestionIn a 2 year warranty for a Fitbit watch, if I pay $19.99 for the $99.95 watch, does replacement include $39.99 for set up?

Asked 6 months ago by Jerr.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 6 months ago by SandraK

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Q: QuestionHow do I make an appointment for Geek Squad service

Asked 7 months ago by ScooterCollision.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer It wont let me i am fustrated

  Answered 3 weeks ago by Meme

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Q: QuestionHow to find out which computer has insurance

Asked 7 months ago by Paola.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer They can look it up by your phone number

  Answered 4 months ago by TAMARAC

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Q: QuestionIf my screen cracked is it covered

Asked 8 months ago by Michelle.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Should be

  Answered 4 months ago by TAMARAC

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Q: QuestionCan I extend my coverage

Asked 8 months ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDo you repair laptop or give new one.

Asked 8 months ago by Dandee.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer It depends on what type of damage there is to your laptop. If it's something that can be fixed, they will send it out for repair. If not, they will replace your laptop as long as the damage is within the guidelines of your geek squad policy.

  Answered 8 months ago by JasonM

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