Questions & Answers

Q: QuestionHow can I know if I have a geek protection from accidental damage ? Plus is one able to purchase a Greek protection after buying a laptop from Best Buy 6 months later ?

Asked 3 years ago by Teda.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Look on your receipt or on your best but account. If did purchased a protection plan you can not get one now.

  Answered 3 years ago by TerriM

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI'm looking to buy the HP Envy x360 but see several stories of the hinges breaking with regular use. Will this protection plan cover the hinges breaking?

Asked 3 years ago by Liz.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes the 3 year Greek Squad protect plan transfer if the washing machine was given or sold to someone else?

Asked 3 years ago by Transferprotection.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer No

  Answered 3 years ago by Kitty

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy son tripped and accidentally stepped on my MacBook. The screen is all lines and funny Color’s when I turn it in, will this be covered with the 3 yr extended coverage?

Asked 3 years ago by Sass.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes and it can be replaced is they don't have the pice

  Answered 3 years ago by Kitty

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes accidental damage include a child throwing something at a tv screen?

Asked 3 years ago by crazybrother.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionIs the 2 year plan the same as the accidental protection plans?

Asked 3 years ago by Scott.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: Questionoil fell on my laptop is it still in the adh range

Asked 3 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionCan you locate my laptop for me, it was stolen? How do I go about finding it?

Asked 3 years ago by Terrazona.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionSo I bought this a while ago and I put a 8 gb ssd in it when I first got it like a year ago. No issues with that. All of a sudden my battery has been acting up and the laptop must be plugged in to run. Am I able to get a replacement batter or is it voided

Asked 3 years ago by Thenine.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionMy boyfriend put my laptop on the back of my trunk and left it there thinking I saw him do it and it fell off my car and got ran over. The laptop is severely damaged. Does this service provide replacements for non-repairable products?

Asked 3 years ago by Lexi.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, the service covers damage.

  Answered 3 years ago by MinifridgeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have 3 yr bestbuy Geek Squad my keyboard is defective can I return for refund instead of replacement?

Asked 3 years ago by Butterfly68.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDoes Geek Squad cover if I get a virus on my computer?

Asked 3 years ago by Mary.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionHow long will it take to fix charging port at my local best buy?

Asked 3 years ago by David.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionIf I spill a drink in my laptop, as shown in the image above, will Geek Squad replace damaged parts? Does this count as accidental handling?

Asked 3 years ago by Angie.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionMy warranty ended in April, do I still have time to renew my protection plan?

Asked 3 years ago by Mash.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionDoe it cover screen crack?

Asked 3 years ago by Liz12345.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, i accidentally cracked the screen on my laptop and since repairing it was not an option for my particular laptop i received store credit for a new one, yours will either get repaired or you will receive store credit.

  Answered 3 years ago by James

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy laptop has scratches on the outside from falling off a table at school, will the protection cover this?

Asked 3 years ago by AW.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionMy daughter's roommate got angry and threw her fairly new laptop on the floor. Will the additional coverage we bought with the laptop cover this?

Asked 3 years ago by Dalen.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Physical damage to the device is generally covered

  Answered 3 years ago by RheroVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy Insignia air fryer was recalled the reimbursement bb is giving is not going to cover a replacement does my 2 year geek squad replacement help with anything

Asked 3 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection