Questions & Answers

Q: QuestionCan you locate my laptop for me, it was stolen? How do I go about finding it?

Asked 3 years ago by Terrazona.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionSo I bought this a while ago and I put a 8 gb ssd in it when I first got it like a year ago. No issues with that. All of a sudden my battery has been acting up and the laptop must be plugged in to run. Am I able to get a replacement batter or is it voided

Asked 3 years ago by Thenine.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionMy boyfriend put my laptop on the back of my trunk and left it there thinking I saw him do it and it fell off my car and got ran over. The laptop is severely damaged. Does this service provide replacements for non-repairable products?

Asked 3 years ago by Lexi.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, the service covers damage.

  Answered 3 years ago by MinifridgeVerified Purchase

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Q: QuestionI have 3 yr bestbuy Geek Squad my keyboard is defective can I return for refund instead of replacement?

Asked 3 years ago by Butterfly68.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDoes Geek Squad cover if I get a virus on my computer?

Asked 3 years ago by Mary.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionHow long will it take to fix charging port at my local best buy?

Asked 3 years ago by David.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionIf I spill a drink in my laptop, as shown in the image above, will Geek Squad replace damaged parts? Does this count as accidental handling?

Asked 3 years ago by Angie.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionMy warranty ended in April, do I still have time to renew my protection plan?

Asked 3 years ago by Mash.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionDoe it cover screen crack?

Asked 3 years ago by Liz12345.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, i accidentally cracked the screen on my laptop and since repairing it was not an option for my particular laptop i received store credit for a new one, yours will either get repaired or you will receive store credit.

  Answered 3 years ago by James

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Q: QuestionMy laptop has scratches on the outside from falling off a table at school, will the protection cover this?

Asked 3 years ago by AW.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionMy daughter's roommate got angry and threw her fairly new laptop on the floor. Will the additional coverage we bought with the laptop cover this?

Asked 3 years ago by Dalen.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Physical damage to the device is generally covered

  Answered 3 years ago by RheroVerified Purchase

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Q: QuestionMy Insignia air fryer was recalled the reimbursement bb is giving is not going to cover a replacement does my 2 year geek squad replacement help with anything

Asked 3 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionI accidentally dropped my PS5 controller in the bathtub. Does my Geek Squad accidental insurance cover this unfortunate incident??

Asked 3 years ago by GRAPPLER0007.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionIs it true I can use geek squad for other issues? I have a huge issue with a printer connectivity. I bought the printer from Best Buy. I bought Geek Squad at a different time with a laptop.

Asked 3 years ago by Scott.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I/WE MY FAMILY AND FRIENDS HAS ALWAYS USED GEEK SQUAD THEY WILL HELP SOLVE ANY AND ALL PROBLEMS ASSOCIATED WITH BEST BUY ITEMS

  Answered 3 years ago by 70175

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Q: QuestionThe 2 years accidental geek squad protection Does it include loss of my cell phone, theft or loss?

Asked 3 years ago by Gudiek.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDoes the insurance replace with a new item or a refurbished item?

Asked 3 years ago by Kari.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer My old tablet died and they replaced it with a brand new item of equal value.

  Answered 3 years ago by Alexa

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Q: Questiondoes the 1yr Accidental Geek Squad Protection apply to any computer I have or is it specific?

Asked 3 years ago by Sam85.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: Questionif the computer just isn't working and I did nothing wrong, can the computer be fixed or possibly replaced or refunded?

Asked 3 years ago by Jen.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Manufactured warranty is covered for upto one year however its limited

  Answered 3 years ago by StudentatRCCVerified Purchase

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Q: QuestionDoes that charge you again after the plan runs out?

Asked 3 years ago by Reoccurring.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes.

  Answered 3 years ago by Alexa

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