Questions & Answers

Q: QuestionI bought a 4 year warranty for my cable modem router. Does it cover accidental spills?

Asked 4 years ago by Joe.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer If geek squad, yes it should.

  Answered 3 years ago by NonTechSavvyMom

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Q: QuestionHello, Does Kindle Fire 2 year protection cover theft? Sincerely, Beverly Pellegrino

Asked 4 years ago by Anonymous.

• A:Answer No, protection plan will not cover theft. Only repair and replacement depending on what plan you have.

  Answered 3 years ago by Dinelo

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Q: QuestionHello, We purchased a tablet for my son with the 1 year geek squad protection. I'm pretty sure he shoved the charger cord in to hard and now it won't charge, Is this covered under the protection?

Asked 4 years ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer It should be covered. File a claim and see or call geek squad. I don't see why not. It's not charging.

  Answered 4 years ago by 4Roz

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Q: QuestionI accidentally dropped my tablet it cracked will the 1 year protection be covered?

Asked 4 years ago by jeannie.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 4 years ago by Tree29

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Q: QuestionHi, I bought an 85" Samsung TV last year - Can I still purchase the Accidental Protection Plan?

Asked 4 years ago by AMBrodie.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I would say no. Most stores give you up to 14 days after purchase to buy the insurance plan. It's been a year.

  Answered 4 years ago by 4Roz

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Q: QuestionDoes this protection cover or will replace the charger if it gets damaged?

Asked 4 years ago by Izzy.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I believe so

  Answered 4 years ago by Tree29

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Q: QuestionI accidently spilt vinegar on my switch, it no longer charges but works other wise. I bought accidental damage, is that covered?

Asked 4 years ago by Pudge.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, the guys at Geek Squad will fix it.

  Answered 4 years ago by Knight0323R

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Q: QuestionHi I was wondering I accidentally jammed my sims card all the way into my phone with out the tray and can't get it out would the geek squad be able to get my sims card out plz

Asked 4 years ago by Kari.

• A:Answer They have special tools and should be able to do it.

  Answered 4 years ago by Green

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Q: QuestionI have accidental protection. I dropped my phone without realizing it until I heard a crunch. I ran over it. Is that covered?

Asked 4 years ago by MJ.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, if you added that protection plan.

  Answered 4 years ago by Dbee

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Q: QuestionMy laptop screen started flickering after it accidentally fell does this protect it?

Asked 4 years ago by mrwindowuser.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, it does. I had a similar accident but my screen completely shattered. I took it to Best Buy a few months later and it was replaced without question.

  Answered 4 years ago by Cheech

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Q: QuestionMy Microsoft tablet was stolen. Does the 1-year protection plan cover this?

Asked 4 years ago by Sams.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer No.

  Answered 4 years ago by Lou69

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Q: QuestionDoes the plan start AFTER the manufacture's 1 year warranty?

Asked 4 years ago by Willy.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No.. it starts immediately after purchase!

  Answered 4 years ago by 2littleboys

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Q: Questionmy internet security is ending cost to start up again is 199.00 I have trend micro on itnow. It was put on my computer when I bought it at Best buy does geek squad cover adding my internet security

Asked 4 years ago by L222222.

This question was asked about the related product: 1-Year Geek Squad Protect & Support Plus

• A:Answer No se

  Answered 2 years ago by KellyjocelynA

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Q: QuestionHi I took my gopro surfing and the battery cover came off the gopro has water damage can I still be covered ?

Asked 4 years ago by Eli.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: Questiondo I have to bring the damged item in

Asked 5 years ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, If you have a security protection Plan. They have to send it out to be fixed.

  Answered 4 years ago by macc

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Q: QuestionI have this plan for my Samsung Galaxy S6 8GB ram tablet. I've had it for over a year and would like to get a new battery, seeing as they wear out quickly after some time. Does this plan allow me to swap out the battery? If not, how should I go about it?

Asked 5 years ago by MeMania.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If it's not keeping charge I would say file a claim. Let geek squad check it out. If you need a new battery they would let you know.

  Answered 4 years ago by 4Roz

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Q: QuestionDoes this protection coverage hardware issues? For example, if the touchscreen stops working randomly?

Asked 5 years ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes it does

  Answered 5 years ago by TaylorVerified Purchase

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Q: QuestionI just bought a 70 inch Samsung tv like less the 10 days ago if i get geek squad warranty does it cover accidental damage,

Asked 5 years ago by SHAWN1988.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 5 years ago by Greattablet

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Q: QuestionI have total protection plus and I have some broken PS4 and PS4 pros all of them I have bought from y’all and Best Buy can they be repaired they have power issues

Asked 5 years ago by Bc.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection