“Does the 5yrs protection plan cover defective tv screens?”
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Geek Squad tech came and checked my 50" Samsung with its 5-year extended warranty. He said it couldn't be fixed and that I was out of warranty. I was in shock. I found the 5-year warranty, which is still in effect, my tv is now much worse with 5 big glowing white spots the size of a tennis ball. I talked to chat support, they said they would try to help but I need to call Geek squad and explain the problem. The tech that came LIED, he checked the tv, went outside and talked to his "supervisor" to return and tell me it wasn't covered and to buy a new TV, "sorry." That was not correct! I'm going to file a complaint with consumer affairs! They shouldn't sell extended warranties then not honor the warranty.
Sorry, there was a problem. Please try again later.Hi there. Thank you for your great question! The 5 Year Geek Squad Protection Plan does cover a defective TV display. We'd like to know more so we can find out how to help you. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
Sorry, there was a problem. Please try again later.Yes it will if any more questions I would definitely call your local store. They are very friendly and will help with any questions you have.
Sorry, there was a problem. Please try again later.It covered ours, the TV developed white spots about the size of a golf ball, started with one and eventually four showed up. Geek Squad allowed us the purchase price of the original TV in 2015 ($1800) toward a new TV. It took a few weeks due to the virus but they even delivered it and picked up the old TV.
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