“I got the Aluratex !0.1 and I can't get it registered. I have the App downloaded , and created an account with the username and password. And I got to number 8 on the bind your frame but its stuck on the pending user request, any suggestions?”
Answer This Question
1-1 of 1 Answer
See if the following helps. Or contact me at [email protected] --->>> IMPORTANT If you are the FIRST PERSON to setup the frame and it is new then click the Plus Sign (+) next to MY DEVICES If you are an ADDITIONAL (Someone else setup the frame) user then click the + sign next to BOUND or OTHER devices. Fill in the tabs If you click MY DEVICES then there are 3 tabs to complete, Device Name, Email Address, and Frame ID If you click BOUND or OTHER DEVICES (for 2nd setup and additional setups) then there are 2 tabs to complete. See TAB 1 and TAB 3 from below. Additional users do not complete TAB 2. TAB 1:The device name can be something like frame1, kitchen frame, Moms Frame, etc. Anything you want it to be. TAB 2: Make up an email. We have already included the @wififrame.com. All you need to enter is the front end, something like "johndoe1956photo." If the binding does not work then often this is one of the things to change. Make it unique since thousands of users set these up. NOTE: IF YOU ARE NOT THE FIRST PERSON TO SETUP THE FRAME THEN YOU DO NOT ENTER AN EMAIL ADDRESS. TAB 3: The 3rd tab is where you will input your Frame ID. This can be found on your Photo Frame under settings->device-info. Letters should be UPPERCASE. Once completed tap on Bind or Submit ---------------------------------- BACK TO THE FRAME Go back to your photo frame and go to SETTINGS > USER MANAGEMENT. The pending user request will show ON THE FRAME in this settings area called User Management. Wait for the Pending User Request to come in. Tap ACCEPT. - 2 circular icons will appear under USERS. DO NOT delete these unless instructions by Aluratek Tech Support Staff. - 1 icon ONLY will appear for additional users setting up under BOUND or OTHER Devices in the DEVICE tab on the Phone app. CHECK WIFI - If the binding request does not show under PENDING USER REQUESTS then check the WIFI connection on the frame or check for the 2 icons just in case they automatically set. Otherwise go into settings > WIFI on the frame. Tap on the network you are connected and Tap on FORGET. Then turn off the WIFI on the frame (toggle button at the top right of that page) for 1 minute. Then turn on and login again. It will ask for password again as long as you wait 1 minute. WIFI HOT SPOT You can also try using a WIFI HOT SPOT from your cell phone. You may need to do this to bypass your home WIFI, especially if your home WIFI is 5G only (unless you have one of our dual band frames). If you use a hot spot be sure to send a 2.4G signal (or on iPhone check Maximize Compatibility after turning on the hot spot. Also check Allow Others to Join so the frame can connect to the spot.
Sorry, there was a problem. Please try again later.