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Questions & Answers

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Page Showing 21-40 of 66 questions
  • QuestionDoes Echo Show 21 come with hanging bracket? If not, what is suggested to use to hang?

    Asked by RMcK.

    • Answer Hi RMcK! Yes, the Amazon Echo Show 21 comes with a wall mounting bracket and all the necessary hardware (screws, anchors, template) to hang it on your wall in either portrait or landscape orientation. I hope this answers your question!

      Answered by Amazon Devices Customer Support

  • QuestionI would like to know more about the photo frame aspect of this device. If no one uses Amazon photos, then how exactly do friends/family can share photos to it? Do they send it to a email address like other photo frames?

    Asked by JPB.

    • Answer Hi JPB! All Amazon customers automatically have 5GB of photo storage available for free, which upgrades to an unlimited photo storage for Prime members. While the Show 21 isn't primarily a photo frame, you can enable shared folders and sync them to your device via Amazon Photos. This also includes the ability to easily share a link that allows your family members to quickly and easily join! You can use Amazon Photos to combine multiple different shared folders so that they'll all show on your device, giving you better control over exactly what photos show where. Uploading photos is easy as well with the Amazon Photos app! I hope that helps, have a great rest of your day!

      Answered by Amazon Devices Customer Support

  • QuestionHow many Amazon accounts can linked?

    Asked by Doug.

    • Answer Hello and thank you for asking this question. Echo speakers and displays have one primary user, and up to six additional household members can be added. I hope this answers your question and that you have a wonderful day.

      Answered by Amazon Devices Customer Support

  • QuestionI want to get this for my dad. He is elderly and I want something where I can check on him when he doesn’t answer his phone. Is it possible to monitor through the camera when necessary from my own phone?

    Asked by Tmar.

    • Answer Yes as long as it’s tied into your personal account or if his show is part of a family account. You can simply drop in on the device from your own show, phone or pc.

      Answered by MichaelF

  • QuestionCan you connect more than iPhone so when a FaceTime call comes into either phone you can get it on the Alexa?

    Asked by Tmar.

    • Answer Hi Tee, No, FaceTime calls from iPhones won’t come through on Echo Show 21. Echo Show doesn’t support FaceTime. You can get video calls on the Echo Show — but only from people who use Alexa Calling. Either from another Echo, or the Alexa app on a phone/tablet. Hope this helps!

      Answered by Amazon Devices Customer Support

  • QuestionDoes the echo 21 have an hdmi port?

    Asked by Anonymous.

    • Answer Hello and thank you for your question! No, the Amazon Echo Show 21 does not have an hdmi port. Hope this helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan the echo show be used internationally?

    Asked by Anonymous.

    • Answer Hello. Thank you for your question. The Echo Show can be used internationally, but there are some important limitations to consider. While the device will work for basic functions like video streaming and Alexa interactions, you'll need to ensure you have a power adapter compatible with your destination country's voltage (the Echo Show uses a 100-240V power supply) and a stable internet connection. Additionally, Amazon services must be available in your destination country. Keep in mind that some features may be limited or unavailable depending on your location, as certain Alexa services, content, and skills vary by country. You'll also need to update your Amazon account settings to reflect your new location for optimal functionality. I hope that helps and have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionDoes this work with all simply safe home security products

    Asked by Mike.

    • Answer Hi Mike, Yes, the Amazon Echo Show 21 works with SimpliSafe security products through the SimpliSafe Alexa skill! What you can do: Voice control - Arm/disarm your SimpliSafe system using voice commands with your voice PIN Status checks - Ask Alexa about your system's current status Camera viewing - Display live feeds from compatible SimpliSafe cameras directly on the 21" screen Smart home dashboard - Control SimpliSafe through the Echo Show's smart home hub interface Setup process: Enable the SimpliSafe skill in the Alexa app Link your SimpliSafe account Set up your voice PIN for security The large 21" display makes it especially convenient for viewing camera feeds and managing your security system visually, while the voice control lets you quickly arm or disarm without using your phone. I hope this information helps, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionDoes this come with alexa plus

    Asked by LisaE.

    • Answer Hello Crenster and thank you for your question! The Amazon echo show 21" comes with early access to Alexa+, users can choose to upgrade the device or keep on the original Alexa. The first month on Alexa+ is free, followed by a $19.99 per month fee or free for Amazon Prime users. Hope this helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • Questionwhat kind of wall mount can be used

    Asked by mount.

    • Answer Hi Mount, The Amazon Echo Show 21 comes with its own wall mounting hardware included in the box, including a mounting bracket, screws, anchors, and a template for easy installation. This basic fixed bracket allows you to securely attach the device to a wall (such as drywall, wood stud, or concrete) in either landscape or portrait orientation. It supports the device's weight (around 7-10 lbs) and provides a flush-to-wall setup without extension. For detailed instructions, Amazon provides a step-by-step guide, and you can optionally hire a professional via Amazon Home Services. Hope you have a great day.

      Answered by Amazon Devices Customer Support

  • QuestionCan I print the shopping list?

    Asked by Frankb25.

    • Answer Hello Frankb25 and thank you for your question! There are two ways to print your shopping list from the Amazon echo show 21: 1. Print using voice commands: - Connect a printer: First, you need to set up your printer in the Alexa app. - Print the list: Say, "Alexa, print my shopping list" to print it. - Troubleshooting: If printing fails, try removing and re-adding the printer in the Alexa app or disabling and re-enabling the Printer skill. 2. Print from the app or website : - Access your list: Open the Alexa app or go to "Your Lists" on the Amazon website.- Open and print: Once the list is open, use your browser's standard print command (e.g., Ctrl+P on a computer) to load the print preview and print the list. Hope this helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan I download the owlet app on here?

    Asked by Donna.

    • Answer Hello Donna and thank you for your question! No, the Owlet app/camera is not compatible with the Amazon Echo Show 21. Hope this helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionIs this plug- in only or does is have a battery to power it?

    Asked by biglen.

    • Answer Hello and thank you for asking this question. The Echo show 21 requires being plugged into an outlet to be used and does not contain any batteries. I hope this answers your question and that you have a great day.

      Answered by Amazon Devices Customer Support

  • QuestionWhat are the exterior dimensions?

    Asked by Joan.

    • Answer Hello Joan! The full dimensions for the Echo Show 21 are as follows: 21.4 inches wide, 13.2 inches high, and 1.5 inches deep. I hope this information helps. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionI have the Echo Show 21 and utilize Amazon Photo on my current frame but it cuts off the sides of the photos in Photo Frame Mode. Does the new version do the same?

    Asked by PhotoQuestion.

    • Answer Hello, thank you for your question. There is only one version of the Echo show 21 and we do apologize for the inconvenience. You can try the following: Go to Settings. Select Display. Select Photos Slideshow. Select Cropping. This will give you three options, No Cropping, Smart Cropping which will cause your device to try it's best to crop photos that don't match the resolution so the main subject fits the screen or Crop All which will force all photos to be resized. I hope that helps, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionDoes Alexa have AI capabilities?

    Asked by Mata.

    • Answer Yes

      Answered by MaliciaW

  • QuestionCan echo show nest camera full time without going to sleep ?

    Asked by MarkLou.

    • Answer How can I restart the echo show quickly to get the nest camera view? Since echo show times out after 10 minutes of nest camera view - what large screen device do you recommend for continual nest camera view ? Thank you.

      Answered by Anonymous

  • QuestionDoes it have the drop in feature?

    Asked by Al.

    • Answer Hi Al, Yes, the Echo Show 21 does have the Drop In feature. Please use the Alexa app to set your permissions and contacts up for this feature. I hope this information helps. Have a great day.

      Answered by Amazon Devices Customer Support

  • QuestionHow can I pair AirPods to be able to listen to it through them?

    Asked by Johnny.

    • Answer Hi Johnny, thank you for your question. To connect AirPods to an Echo Show, you need to use the Alexa app on your smartphone or the settings on the Echo Show itself. First, ensure your AirPods are in pairing mode. Then, either navigate to Devices > Echo & Alexa > [Your Echo Show] > Bluetooth Devices > Pair a New Device in the Alexa app, or swipe down on the Echo Show's screen, go to Settings, and select Bluetooth. Finally, select your AirPods from the list of available devices. I hope that helps, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionIn a previous post you said the show 21 has a no audio out jack however it can broadcast in Bluetooth. What would I need to get so I can connect to external amp that’s wire to my home speakers? Would this connection stay connected and reliable 24/7 ?

    Asked by Craig.

    • Answer Hi Craig, Yes, the Echo Show 21 can connect to an external amp via Bluetooth. Just pair it with a Bluetooth enabled amp wired to your home speakers. The connection is stable, but occasional dropouts may happen due to reboots or inactivity. Using an amp that stays powered on helps maintain the connection. Hope this helps!

      Answered by Amazon Devices Customer Support