Questions & Answers

Q: QuestionDoes it have the drop in feature?

Asked 2 months ago by Al.

• A:Answer Hi Al, Yes, the Echo Show 21 does have the Drop In feature. Please use the Alexa app to set your permissions and contacts up for this feature. I hope this information helps. Have a great day.

  Answered 2 months ago by Amazon Devices Customer Support

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Q: QuestionHow can I pair AirPods to be able to listen to it through them?

Asked 3 months ago by Johnny.

• A:Answer Hi Johnny, thank you for your question. To connect AirPods to an Echo Show, you need to use the Alexa app on your smartphone or the settings on the Echo Show itself. First, ensure your AirPods are in pairing mode. Then, either navigate to Devices > Echo & Alexa > [Your Echo Show] > Bluetooth Devices > Pair a New Device in the Alexa app, or swipe down on the Echo Show's screen, go to Settings, and select Bluetooth. Finally, select your AirPods from the list of available devices. I hope that helps, have a great day!

  Answered 3 months ago by Amazon Devices Customer Support

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Q: QuestionIn a previous post you said the show 21 has a no audio out jack however it can broadcast in Bluetooth. What would I need to get so I can connect to external amp that’s wire to my home speakers? Would this connection stay connected and reliable 24/7 ?

Asked 4 months ago by Craig.

• A:Answer Hi Craig, Yes, the Echo Show 21 can connect to an external amp via Bluetooth. Just pair it with a Bluetooth enabled amp wired to your home speakers. The connection is stable, but occasional dropouts may happen due to reboots or inactivity. Using an amp that stays powered on helps maintain the connection. Hope this helps!

  Answered 4 months ago by Amazon Devices Customer Support

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Q: QuestionWhat is wall mount for this TV? Can it connect to router? Is it voice activated? Does it have speaker attachments?

Asked 4 months ago by Anonymous.

• A:Answer Hello, The Amazon Echo Show 21 comes with a wall mount included in the box, you will need a drill. If you would like to hard wire this device to your router you will need a Micro USB to Ethernet adapter otherwise feel free to connect wirelessly via WI-FI. The Echo Show 21 is voice activated by saying "Alexa" and is touch responsive. The Echo Show 21 offers amazing and crisp sound quality and you can also attach external speaker via Bluetooth. I hope this information helps. Have a great day!

  Answered 4 months ago by Amazon Devices Customer Support

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Q: QuestionDoes this have an HDMI port so I can watch Fios TV too?

Asked 5 months ago by BobB.

• A:Answer Hi Bobby, unfortunately the Echo Show 21 does not have an HDMI port. It cannot accept HDMI input from external devices like a Fios TV box. However, Fire OS allows you to stream content from various apps directly on the device. I hope this helps!

  Answered 5 months ago by Amazon Devices Customer Support

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Q: QuestionDoes the Amazon Alexa Echo Show 21 have a swivel arm that can be purchased separately?

Asked 5 months ago by Linner.

• A:Answer Hello Linner, the Echo Show 21 can be mounted using a swivel mount. It is compatible with a standard Vesa mount, size 75mm x75mm. Hope this helps, Have a great day!

  Answered 5 months ago by Amazon Devices Customer Support

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Q: QuestionCan this be rotated to display vertically?

Asked 5 months ago by Anonymous.

• A:Answer Hello, yes the Echo Show 21 can be mounted either vertically or horizontally using the included wall mount. There are several types of compatible mounts and stands available that can also be used in portrait or landscape. Have a great day!

  Answered 5 months ago by Amazon Devices Customer Support

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Q: QuestionWhat generation is this device?

Asked 6 months ago by Clint.

• A:Answer Hi Clint, Thanks for reaching out, The Echo Show 21 is the 1st generation. The device was released in the last 6 months. Designed to be the heart of your home—Echo Show 21 is our largest smart display to help you keep your day organized, your to do's tackled, your smart home in sync, and your whole family entertained. I hope this helps, have a great day!

  Answered 5 months ago by Amazon Devices Customer Support

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Q: QuestionI can see noone really reads before asking a question here lol I would like to know, Will this ever be back in stock?? All retail stores show sold out ...for the last few months it seems. Crazy. Does it come with gold? Lol

Asked 6 months ago by LarryH.

• A:Answer What size is the screen 14 times haha... Amazon tricked me into pulling the trigger by advertising the device with stand as 2-day, but actually only the stand is shipped 2 day and the device comes in several weeks. Argh!

  Answered 6 months ago by cb123

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Q: QuestionCan you use this with a firestick and watch tv?

Asked 7 months ago by TBates.

• A:Answer Yes

  Answered 7 months ago by VerdieSVerified Purchase

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Q: QuestionI have a movie library on a hdd external drive. Can the micro USB be used as an input to watch these movies?

Asked 7 months ago by Mike.

• A:Answer Hello Mike! The Micro USB port on the Echo Show 21 is designed to connect a micro-USB to Ethernet adapter, allowing for a hard-wired network connection instead of relying on Wi-Fi. The Micro USB port will not support media. I hope this information helps. Have a great day!

  Answered 7 months ago by Amazon Devices Customer Support

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Q: QuestionIs this devise hands free and voice activated as with previous models?

Asked 7 months ago by DANIMAL31.

• A:Answer Yes

  Answered 7 months ago by VerdieSVerified Purchase

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Q: QuestionHello is the Echo 21 can be set to watch 4 nest cameras live at the same time?

Asked 8 months ago by Royer.

• A:Answer Hello Royer, thank you for your question. The Echo Show 21 can be set to watch 4 nest cameras live at the same time. You will need to enable the Google Nest Skill through the Amazon Alexa app. To enable the Nest skill: Open the Amazon Alexa app, then select More, and select Skills & Games. Search for the Google nest Alexa skill in the search box. Select and enable the skill by logging in with your Google account. Finally, say "Alexa, show my cameras". I hope this helps and have a great day!

  Answered 8 months ago by Amazon Devices Customer Support

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Q: QuestionWhat is the assembled size (box packet)?

Asked 8 months ago by Size.

Q: QuestionIs Portuguese support in any new release roadmap for 2025?

Asked 8 months ago by Mari.

Q: QuestionCan it be used as a digital picture frame?

Asked 9 months ago by Anonymous.

• A:Answer Yes

  Answered 7 months ago by VerdieSVerified Purchase

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Q: QuestionOn the echo show 21 can you download the spectrum app or does it come with the spectrum app on it?

Asked 9 months ago by Rocky.

• A:Answer No, app not available.

  Answered 9 months ago by LeotaskforceVerified Purchase

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Q: QuestionWill this work with Google home

Asked 10 months ago by Anonymous.

• A:Answer Hi there! The Echo Show 21 works with many Google Nest devices by enabling the Google Nest skill in Alexa. To enable the Nest skill: Open the Alexa app. Open More and select Skills & Games. Search for the Alexa skill you want to enable, in this case Google Nest. Select and Enable the skill by logging in with your Google account. That's all! I hope that helps, have a great rest of your day!

  Answered 9 months ago by Amazon Devices Customer Support

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Q: QuestionWill this work well with Google products, like Calendar, Keep, Tasks, Photos? TY

Asked 10 months ago by Anonymous.

• A:Answer Hello, The Amazon Echo Show 21 will have the ability for you to link your Google Calendar as well as Google Photos by simply linking your Google Account to the device. With That being said, Google Keep and Google Tasks are currently not available on any Echo Show Device. Alexa Devices do allow you to create tasks for the device, such as Lighting Scenes, Temperature Control and Arm/Disarm Security systems. You also have the capability to add reminders either singular, or repeating on your existing Google Calendar or on the Alexa Calendar. I hope this helps!

  Answered 10 months ago by Amazon Devices Customer Support

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