“About 2 weeks ago one of the cameras stopped working. The battery is charged fully, it scans the camera and it says successfully updated hardware on the camera. However there is no picture. won't connect to the wi-fi. Others are working. Bought 11-6-21”
Answer This Question
1-2 of 2 Answers
Sometimes you need to remove the battery & wait 10secs to reboot after a frost or a firmware update or the router lost internet… not great for the high up ones. But easy fix.
Sorry, there was a problem. Please try again later.If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406. Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.
Sorry, there was a problem. Please try again later.