A:AnswerHi there - Congratulations on your new coffee maker! This model is stunning, and we're glad you love it! We're sorry you are getting false reports about the water reservoir. We can understand how frustrating that would be and would love to be of help. When the error message shows up, you may press the brew button and “10 cups” will appear on the screen. Use the dial to adjust the number of cups you desire and pour that amount of water into the reservoir. However, we will surely take your concern to our product development team for future improvement. Please reach us if you have any other questions! May you have a great rest of your day. -Shayla@Café
A:AnswerWe truly appreciate you taking the time to reach out to us about this and are sorry to hear that your water filter appears dirty and know how frustrating this can be. If you haven't done so already, we recommend you check out page 14 of your owner's manual, linked here, for our instructions on how to remove your water filter: https://files.bbystatic.com/OBp33bUsk9y4yaYiDauG1A%3D%3D/Manual Please reach out to us on social media regarding the replacement code you were inquiring about so we can best assist you. We look forward to hearing from you soon. -Chris@GEA
A:AnswerThere is plastic in the coffee maker. The water reservoir is made of ABS plastic and the lid of the carafe is plastic. I’m unsure of any internal tubes, etc. I’m very concerned about plastics as well and continue to try and eliminate them wherever possible (reusable straw, metal water bottle, reusable grocery bags, ziplock and Saran Wrap alternatives etc.) but the stuff is everywhere. That said, I haven’t found a real electric coffee maker that is as you described. I used a glass French press for years in college and it worked well. It’s too small for the coffee drinking demands of our family now. And tbh, I judge that on the whole, because I don’t leave the water in the reservoir but brew manually, the water is not touching any plastic for more than the space of five minutes. The water isn’t heated inside the plastic reservoir. The only exception is the plastic lid of the carafe, which is a concern given that coffee is both hot and acidic. We could decant it immediately to a giant thermos. We might do that.
If you truly want a coffee maker with no plastic I’d recommend a percolator (they can be bigger), French press, or go cold brew with an all glass set up.
Hope that helps!
A:AnswerHi there, and thanks for letting us know about this issue. We truly hate to hear you’re getting a recurring error message – we know this must be frustrating. This certainly isn’t the performance we would expect from our model, and we regret the inconvenience you’ve had. For an add H2O message, we would recommend making sure the water level is correct. If you press the brew button, ’10 cups’ should appear on the screen. You can use the dial to adjust the number of cups and make sure the appropriate amount of water is in the reservoir. Then press the brew button again. If there’s enough water but you’re still getting the message, we would recommend unplugging for a couple minutes then plugging back in; as you’ve already done so, if you’re not able to resolve the issue with the error you may want to take advantage of the warranty. Warranty information is available on page 16 of the manual; if you’d like to view that online, you can do so by going to our Café Appliances website, looking up the model number and going to the product page. We hope you’re able to get this issue solved, so you can enjoy your coffee maker without further inconvenience. If you have any other concerns or questions, we’re happy to help any time. Best wishes! -Sarah@Café
A:AnswerHello,
Thank you for reaching out to us about this amazing coffee maker. This is a great question and we are more than happy to help with this. You will want to replace the carbon filter every 3-6 months depending on use. You can order the replacement filter by using the part number: WC02X20412. We hope this information helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA
A:AnswerMy understanding from the company is that the reservoir is made of ABS plastic and that they make no claims as to it being BPA free.
Personally I’m very concerned with plastics. We use metal bottles, avoid single-use, use reusable ziplock and cling wrap alternatives, etc. But we had trouble finding a really good coffee maker. In an increasingly pod-dominated world there are fewer drip options that are well made enough as to not be in the landfill 2-3 years out. My feeling with this coffee was that because I brew manually, the water isn’t sitting in the reservoir leaching anything. It isn’t heated in the reservoir obviously. The unit itself seems to be metal although internal tubing, gaskets may likely have plastic components. Brewing 10 cups takes 5 minutes. The lid does have a plastic straw that sits in the hot acidic coffee. But if we don’t pour out/drink our coffee quickly in the morning we can pour out what’s left into a thermos. The glass carafe I don’t think has a lid issue like that. It just sits on top.
If you want to really go plastic free, more power to you! I used a French press for years. They have thermal ones. Percolators are great too. I’ve seen an electric one but it was old and I’m not sure it had no plastic components touching consumables.
Hope that helps!
A:AnswerHi Brea, thanks for reaching out! This model is actually manufactured globally. This coffeemaker is part of our Café line of products. Café is one of the brands under GE Appliance's House of Brands. GE Appliances is a house of brands, with Monogram®, Café™, GE®, GE Profile™, Haier, and Hotpoint having their own unique identities to match your lifestyle and personality. We hope that this helps to clear things up! Stay safe. -Michael
A:AnswerHello,
Thank you for your interest in this beautiful drip coffee maker. This is a great question and we are happy to help. GE Appliances evaluates the safety of materials and chemicals used in GE brand appliances through our hazardous substances management process. We have voluntarily decided to identify, reduce and eliminate to the extent possible materials of concern from our appliance products and parts, even when not required by regulation. We do not comment specifically on product content, which is confidential, however our processes help ensure that all GE Appliance products meet applicable hazardous substances requirements and our own product safety and environmental standards. We hope this helps, feel free to reach out again with any other questions you may have. -Avery
A:AnswerOurs will only pulse during the brew cycle. Have you connected your coffee pot to your wifi? It may be pulsing as an indicator the smarthome connection is missing? Just a thought.
A:AnswerPlease don’t clean the tubes. Your efforts won’t fix the problem with this issue. It’s a design flaw and most will stop working at just over 365 days. My sits on the counter with the little light going in circles. Best thing to remedy this issue is to use a BFR..
