“I read instructions, watched you tube videos, etc. but the phone doesn't connect to the Unit. I notice other customers had a similar issue. Why don't you tell us the problem or find a solution?”
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Thank you for your feedback, and we're very sorry you're experiencing this issue with the F28 drone. We understand how frustrating it can be when you've followed all instructions and still can’t get your phone to connect. This issue is typically related to the Wi-Fi connection between the drone and your phone, and we’re here to help troubleshoot: Here are a few things to check: Wi-Fi Network: Ensure you're connecting to the drone’s Wi-Fi signal, not your home Wi-Fi. The drone should broadcast a network (usually named something like “F28_XXXX”) when powered on. Location Services: Enable GPS/location services on your phone — some devices require this to connect to Wi-Fi devices without internet. App Permissions: Make sure the Contixo app has permission to access Wi-Fi, location, and storage. Phone Compatibility: Not all phones are compatible with 5 GHz-only bands. The drone broadcasts a 2.4 GHz signal, so make sure your phone supports 2.4 GHz Wi-Fi. Try a Different Phone: If possible, try connecting with another phone or tablet to rule out a device-specific issue. If you've tried all of the above: Please reach out to Contixo Support directly — they may be able to provide updated firmware or replace the unit if it's defective. We agree that clearer instructions or proactive solutions should be provided, and we’ll pass this feedback along to help improve the experience.
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