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Ensure you are connecting both monitors to the video card. The ports will be located next to each other. If you are connecting one to the top portion of the case, the PC will not provide a display to that monitor. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 - CyberpowerPC Support
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