“Does Geek squad dismount a tv from a tv wall mount bracket for repair or diagnostic? Or do I need to do that myself prior to their arrival?”

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• I would definitely wait and have them dismount the tv. That way if anything happens to it in process of dismounting, it will be covered and if necessary replaced. They will definitely dismount anything they are working on.

  Answered by Tammy 5 years ago

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• Hi there. Thanks for reaching out with this question! This will depend on the size of the TV. It may help to keep the TV up for the time being so the agent can see it in its normal state. If we need to, the TV can be taken down. When your agent gives you a pre-call letting you know they're on the way, go ahead and ask if they'd prefer it taken down or not. I hope this helps!

  Answered by GeekSquadSupport 6 years ago

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