“There is a large amount of hard calcification in the bottom of the heating unit. CAN I CHIP IT OFF WITH A KNIFE BEFORE USING WHITE VINEGAR.”

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• The best way to get it off is while it’s still a little warm, l always use a soft brush and it comes right off.

  Answered by Nba2k22VC 4 years ago

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• A knife could damage the element, try using a soft sponge and vinegar it should come off. Though you may need to do this more than once to rid it of scale.

  Answered by Parthtc09 3 years ago

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• Thank you for your inquiry. No. Do not attempt to chip off the mineral deposits as that can damage the heating element. If you have a lot of mineral build up on the heating element, we advise letting the vinegar soak longer and brushing the minerals off multiple times with a soft bristled brush. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

  Answered by ManufacturerTechSupport 4 years ago

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