Questions & Answers

Q: QuestionThis product description indicates the screen side is 14", however, the width/dimensions indicate the product is only 12.8" wide. Which is correct?

Asked 6 years ago by EJohns.

• A:Answer The screen is measured diagonally, in this case it is a 14-inch screen.

  Answered 6 years ago by HP Team

  
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Q: QuestionDoes the laptop come loaded with any software/

Asked 6 years ago by Booch.

• A:Answer Just standard windows software.

  Answered 6 years ago by DlangVerified Purchase

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Q: QuestionWhen you say it is luminous gold, does that include the interior keyboard as well??? (hope so!)...or just the exterior (sad emoji here)

Asked 6 years ago by Pecival.

• A:Answer It will look how you see it in the photos. It all appears to be the same color except for the black around the screen.

  Answered 6 years ago by HP Team

  
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Q: QuestionCan I make the screen larger with my fingers like I can on my iPad?

Asked 6 years ago by CL.

• A:Answer Yes

  Answered 5 years ago by ErickCVerified Purchase

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Q: QuestionCan I connect my Apple AirPods to this computer?

Asked 6 years ago by CJ8265.

• A:Answer You can use Apple AirPods with this laptop. They will connect with Bluetooth.

  Answered 6 years ago by HP Team

  
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Q: QuestionDoes this model have the 16gb optane optimization? Also is it possible to add an ssd (is there an open slot on the mb)

Asked 6 years ago by Fiddler.

• A:Answer No this does not have Optane memroy. An authorized service provider can remove the 256GB SSD and upgrade it with a larger one.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhat is the warranty on this laptop?

Asked 6 years ago by Anonymous.

• A:Answer Because it's a new laptop, the standard HP warranty of 1 year on parts and labor applies.

  Answered 6 years ago by HP Team

  
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Q: QuestionAre there any other colors?

Asked 6 years ago by Melanie.

• A:Answer This particular laptop only comes in Luminous Gold.

  Answered 6 years ago by HP Team

  
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Q: QuestionDoes this laptop have a webcam?

Asked 6 years ago by Anonymous.

• A:Answer Yes, this laptop has a webcam.

  Answered 6 years ago by HP Team

  
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Q: QuestionDoes this laptop have single or dual channel capabilities?? Also what is the max ram??

Asked 6 years ago by packersfan036.

• A:Answer It is dual channel capable, and can be upgraded to 16 gigabytes of RAM.

  Answered 6 years ago by HP Team

  
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Q: QuestionDoes this have a backlit keyboard

Asked 6 years ago by Charlotte.

• A:Answer Yes! It has a bright, dim, and off option.

  Answered 6 years ago by cmoreno18

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Q: QuestionWould this be good for running the sims 4 ?

Asked 6 years ago by Germiah.

• A:Answer Yes it would be good for running SIMS 4.

  Answered 6 years ago by HP Team

  
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Q: QuestionIs it compatible with 5g networks?

Asked 6 years ago by Anonymous.

• A:Answer If you are looking to connect to a cell network, this cannot.

  Answered 5 years ago by Ethan

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Q: QuestionDoes this computer have 256 GB PCIe® NVMe™ M.2 SSD?

Asked 6 years ago by Kelsey.

• A:Answer The SSD drive on this model is a PCIe® NVMe™ M.2 SSD style drive.

  Answered 6 years ago by HP Team

  
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Q: QuestionWhen will this be available to purchase?

Asked 6 years ago by Sarah.

• A:Answer At this point (May 2020), we don't have restocking dates on anything.

  Answered 6 years ago by HP Team

  
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Q: QuestionWhat does it mean with this laptop runs slow and displays a black screen?

Asked 1 year ago by Erin.

Q: QuestionI am having trouble powering up my laptop. It appears to have power because I have an adapter for my mouse and it shows power, but not the laptop itself does not have power

Asked 2 years ago by KAZ123.

Q: QuestionHow do I get my screen to cut one?

Asked 2 years ago by Anonymous.

Q: QuestionWhat can I do to make my computer speaker work so that others can hear me on zoom?

Asked 2 years ago by SpeakerIssues.

• A:Answer If others can't hear you, it's not an issue with your speakers. The issue is with camera and microphone in your laptop. Make sure that the microphone is turned on in Zoom

  Answered 2 years ago by HP Team

  
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