Questions & Answers

Q: QuestionDoes the keyboard have backlight?

Asked 5 years ago by Dapo.

• A:Answer Yes, this laptop does have a backlit keyboard.

  Answered 5 years ago by HP Team

  
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Q: QuestionThis product description indicates the screen side is 14", however, the width/dimensions indicate the product is only 12.8" wide. Which is correct?

Asked 5 years ago by EJohns.

• A:Answer The screen is measured diagonally, in this case it is a 14-inch screen.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes the laptop come loaded with any software/

Asked 5 years ago by Booch.

• A:Answer Just standard windows software.

  Answered 5 years ago by DlangVerified Purchase

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Q: QuestionWhen you say it is luminous gold, does that include the interior keyboard as well??? (hope so!)...or just the exterior (sad emoji here)

Asked 5 years ago by Pecival.

• A:Answer It will look how you see it in the photos. It all appears to be the same color except for the black around the screen.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan I make the screen larger with my fingers like I can on my iPad?

Asked 5 years ago by CL.

• A:Answer Yes

  Answered 5 years ago by ErickCVerified Purchase

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Q: QuestionCan I connect my Apple AirPods to this computer?

Asked 5 years ago by CJ8265.

• A:Answer You can use Apple AirPods with this laptop. They will connect with Bluetooth.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this model have the 16gb optane optimization? Also is it possible to add an ssd (is there an open slot on the mb)

Asked 5 years ago by Fiddler.

• A:Answer No this does not have Optane memroy. An authorized service provider can remove the 256GB SSD and upgrade it with a larger one.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhat is the warranty on this laptop?

Asked 5 years ago by Anonymous.

• A:Answer Because it's a new laptop, the standard HP warranty of 1 year on parts and labor applies.

  Answered 5 years ago by HP Team

  
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Q: QuestionAre there any other colors?

Asked 5 years ago by Melanie.

• A:Answer This particular laptop only comes in Luminous Gold.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop have a webcam?

Asked 5 years ago by Anonymous.

• A:Answer Yes, this laptop has a webcam.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop have single or dual channel capabilities?? Also what is the max ram??

Asked 5 years ago by packersfan036.

• A:Answer It is dual channel capable, and can be upgraded to 16 gigabytes of RAM.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this have a backlit keyboard

Asked 5 years ago by Charlotte.

• A:Answer Yes! It has a bright, dim, and off option.

  Answered 5 years ago by cmoreno18

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Q: QuestionWould this be good for running the sims 4 ?

Asked 5 years ago by Germiah.

• A:Answer Yes it would be good for running SIMS 4.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs it compatible with 5g networks?

Asked 5 years ago by Anonymous.

• A:Answer If you are looking to connect to a cell network, this cannot.

  Answered 5 years ago by Ethan

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Q: QuestionDoes this computer have 256 GB PCIe® NVMe™ M.2 SSD?

Asked 5 years ago by Kelsey.

• A:Answer The SSD drive on this model is a PCIe® NVMe™ M.2 SSD style drive.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhen will this be available to purchase?

Asked 5 years ago by Sarah.

• A:Answer At this point (May 2020), we don't have restocking dates on anything.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhat does it mean with this laptop runs slow and displays a black screen?

Asked 1 year ago by Erin.

Q: QuestionI am having trouble powering up my laptop. It appears to have power because I have an adapter for my mouse and it shows power, but not the laptop itself does not have power

Asked 1 year ago by KAZ123.

Q: QuestionHow do I get my screen to cut one?

Asked 2 years ago by Anonymous.