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Thank you for reaching out and sharing your concern with us. If you've already turned off the voice guide and are still experiencing issues, please try turning your television off and on again. If the problem persists, we recommend contacting our customer service team at 1-877-467-4289 for further assistance. We're here to help, and we appreciate your patience. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-24-class-n10-series-led-hd-tv/6394746.p?skuId=6394746
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