Questions & Answers

Name: Insignia™ - 30 in. Wide 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White
Brand: Insignia™
SKU: 6472691
Price: 479.99 USD
Availability: InStock
Rating: 4.5 (2902 reviews)

Insignia™ - 30 in. Wide 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White

Model:: NS-RTM18WH2; |
SKU:: 6472691

User rating, 4.5 out of 5 stars with 2902 reviews.

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QuestionWhy is the alarm in my fridge/freezer going off & it's lights blinking
Asked 2 years ago by SPORTSGURL70.
- Answer Must be because the door is open
  Answered 1 year ago by RosalindaT
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QuestionIs there an ice maker?
Asked 2 years ago by Koio.
- Answer No
  Answered 1 year ago by user206064
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QuestionHow long does it take to start getting cool?
Asked 2 years ago by Lauren99.
- Answer Soon as plugged in but can take up to 3 hrs before food stays completely cold
  Answered 1 year ago by AlanaD
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QuestionOn the white model does door open to the right?
Asked 2 years ago by DK.
- Answer Think they all have switchable door designs.
  Answered 1 year ago by SteveC
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QuestionHow long after installation does it take to cool and be able to safely put food in the freezer?
Asked 2 years ago by Al.
- Answer About 3 hrs
  Answered 1 year ago by AlanaD
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QuestionDoes this have adjustable feet or does it self level? Does it have static feet or wheels/rollers?
Asked 2 years ago by Matt.
- Answer Adjustable feet
  Answered 2 years ago by SandraT
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QuestionDoes the refrigerator have NSF approved?
Asked 2 years ago by Main.
- Answer Hello Main, thank you for your inquiry! We couldn’t find specific information about NSF approval for Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification (Model: NS-RTM18SS2). If you’re looking for a refrigerator with NSF certification, you might want to explore other brands or models that explicitly mention it. Keep in mind that NSF certification typically ensures the removal of contaminants, including chlorine, from water. For more information about this product, you may click this link: https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692. Carlo | Insignia Products
  Answered 2 years ago by InsigniaCustomerSupport
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QuestionDoes this unit have separate thermostats for the freezer and refrigerator sections?
Asked 2 years ago by Baytown.
- Answer Yes
  Answered 2 years ago by ACCC
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QuestionInsignia model NS-RTM18SS2. Purchased a few months ago as a secondary fridge/freezer. Running it for the first time today. Freezer works, refrigerator doesn't. No air moving through the vents.
Asked 2 years ago by NotCool.
- Answer Hi NotCool! It sounds like there may be an issue with the airflow in the refrigerator section of your Insignia NS-RTM18SS2. Here are a few troubleshooting steps you can try: 1. Make sure that the temperature control settings are properly adjusted for the refrigerator section. The recommended temperature for a refrigerator is around 37-40 degrees Fahrenheit. 2. Check for any obstructions in the air vents inside the refrigerator. Make sure that the vents are not blocked by food items or other objects. 3. Verify that the evaporator fan motor is operating properly. You should be able to hear the fan running when you open the refrigerator door. If the fan is not running, it may need to be replaced. 4. Inspect the door seals for any signs of damage or wear. Proper sealing is important for maintaining the temperature inside the refrigerator. If you have tried these steps and the issue persists, I recommend contacting Insignia customer service or a certified technician for further assistance by calling us at 1-877-467-4289. Our team is ready to assist with any technical issues or inquiries. JC | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
  Answered 2 years ago by InsigniaCustomerSupport
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QuestionDid this refrigerator come with ice maker? Mine didn't so I bought, ice maker, my freezer keeps building up ice, behind ice maker, so what is wrong?
Asked 2 years ago by Peaches.
- Answer Mine did not.
  Answered 1 year ago by SteveC
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QuestionHow to stop my vegetables from freezing in the bottom drawers?
Asked 2 years ago by Anonymous.
- Answer Mine as well, along with eggs and sour cream. You are not the only one. I live in a brand new apartment building 8 units have been replaced that I'm aware of and probably more in adjacent building in less than 1 year. I would not recommend this refrigerator to anyone!
  Answered 1 year ago by Anonymous
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QuestionI recently got this refrigerator less than a year ago. The refrigerator compartment has been freezing things now and then so we turned it down to the lowest setting. Today we opened it and all the vegetables we bought and our yogurt were frozen solid.
Asked 2 years ago by Joe.
- Answer Maybe you lowered temp instead of raising it.
  Answered 1 year ago by SteveC
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Questionare the doors reversible on this model
Asked 2 years ago by Anonymous.
- Answer yes, hardware came with the product to reverse the door if needed. the technician who made the delivery can do this.
  Answered 2 years ago by GloriaB
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QuestionWhy does the delivery guys doesn't remove carton and tapes from the fridge? I just brought this fridge last week for the business from Best Buy, never has experience buying appliance from Best Buy, usually from GE store. What a disappointment!!!!
Asked 2 years ago by Wildcats.
- Answer Lazy delivery guys. They should have. Call customer service.
  Answered 1 year ago by SteveC
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QuestionIs the insignia warranty already active or do I need to call the manufacturer to verify my purchase?
Asked 2 years ago by L.
- Answer Hi L, thank you for bringing this to our attention. We just want to let you know that after purchasing an item, the warranty is already active; there is no need to call the manufacturer to activate it. If you have any questions, please feel free to reach out to us. Patricia | Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 2 years ago by InsigniaCustomerSupport
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QuestionI pulled fridge out to clean underneath & noticed back side, bottom right white tray has some discolored liquid. Does anyone knows if the white tube hanging downwards should be as it is OR should it be placed into white upward facing round cap?
Asked 2 years ago by AuntTT.
- Answer The discolored liquid noticed in the white tray at the bottom right side of the back of the refrigerator is likely condensation water collected during the defrost cycle. The white tube hanging downwards is the drain tube connected to the condensation drip tray, intended to channel water outside the refrigerator. Ideally, the tube should be inserted into an upward-facing round cap or drain hole to ensure proper drainage. Regular maintenance involves checking for clogs or buildup in the drip tray and tube and cleaning them as needed to prevent drainage issues. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
  Answered 2 years ago by InsigniaCustomerSupport
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Questionwhat are shipping charges for Delray Beach, fl 33446 and do you pick up my old fridge?
Asked 2 years ago by docmaren.
- Answer Free
  Answered 1 year ago by RafaelM
  Answer this question
QuestionCan I buy a storage basket on the refrigerator door? It's broken like the attached picture. Please let me know how I can get it.
Asked 2 years ago by Elin.
- Answer Hi, Elin. Thank you for raising this concern. We understand how important it is to replace the storage basket of your refrigerator. We are more than willing to assist you in this matter. For possible repairs or replacements, kindly contact our Insignia Hotline Support at 877-467-4289 for full assistance. You may visit the link below for further information. Dalainne | Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285)
  Answered 2 years ago by InsigniaCustomerSupport
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QuestionWhere can I get replacement door shelves?
Asked 2 years ago by Anonymous.
- Answer If you can't find it in stock, you can search for it online using the Best Buy app.
  Answered 2 years ago by JaimeU
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QuestionWhat doea the instlarion include ? Does that mean unboxing and setting up ? Based on fridge I want, there would bw no water hook up.
Asked 2 years ago by Anonymous.
- Answer Yes unboxing and they plug it in to make sure it is working.no water hookup
  Answered 2 years ago by FadiF
  Answer this question

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Questions & Answers

Insignia™ - 30 in. Wide 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White

Q: QuestionWhy is the alarm in my fridge/freezer going off & it's lights blinking

Q: QuestionIs there an ice maker?

Q: QuestionHow long does it take to start getting cool?

Q: QuestionOn the white model does door open to the right?

Q: QuestionHow long after installation does it take to cool and be able to safely put food in the freezer?

Q: QuestionDoes this have adjustable feet or does it self level? Does it have static feet or wheels/rollers?

Q: QuestionDoes the refrigerator have NSF approved?

Q: QuestionDoes this unit have separate thermostats for the freezer and refrigerator sections?

Q: QuestionInsignia model NS-RTM18SS2. Purchased a few months ago as a secondary fridge/freezer. Running it for the first time today. Freezer works, refrigerator doesn't. No air moving through the vents.

Q: QuestionDid this refrigerator come with ice maker? Mine didn't so I bought, ice maker, my freezer keeps building up ice, behind ice maker, so what is wrong?

Q: QuestionHow to stop my vegetables from freezing in the bottom drawers?

Q: QuestionI recently got this refrigerator less than a year ago. The refrigerator compartment has been freezing things now and then so we turned it down to the lowest setting. Today we opened it and all the vegetables we bought and our yogurt were frozen solid.

Q: Questionare the doors reversible on this model

Q: QuestionWhy does the delivery guys doesn't remove carton and tapes from the fridge? I just brought this fridge last week for the business from Best Buy, never has experience buying appliance from Best Buy, usually from GE store. What a disappointment!!!!

Q: QuestionIs the insignia warranty already active or do I need to call the manufacturer to verify my purchase?

Q: QuestionI pulled fridge out to clean underneath & noticed back side, bottom right white tray has some discolored liquid. Does anyone knows if the white tube hanging downwards should be as it is OR should it be placed into white upward facing round cap?

Q: Questionwhat are shipping charges for Delray Beach, fl 33446 and do you pick up my old fridge?

Q: QuestionCan I buy a storage basket on the refrigerator door? It's broken like the attached picture. Please let me know how I can get it.

Q: QuestionWhere can I get replacement door shelves?

Q: QuestionWhat doea the instlarion include ? Does that mean unboxing and setting up ? Based on fridge I want, there would bw no water hook up.

Most-viewed items

QuestionWhy is the alarm in my fridge/freezer going off & it's lights blinking

QuestionIs there an ice maker?

QuestionHow long does it take to start getting cool?

QuestionOn the white model does door open to the right?

QuestionHow long after installation does it take to cool and be able to safely put food in the freezer?

QuestionDoes this have adjustable feet or does it self level? Does it have static feet or wheels/rollers?

QuestionDoes the refrigerator have NSF approved?

QuestionDoes this unit have separate thermostats for the freezer and refrigerator sections?

QuestionInsignia model NS-RTM18SS2. Purchased a few months ago as a secondary fridge/freezer. Running it for the first time today. Freezer works, refrigerator doesn't. No air moving through the vents.

QuestionDid this refrigerator come with ice maker? Mine didn't so I bought, ice maker, my freezer keeps building up ice, behind ice maker, so what is wrong?

QuestionHow to stop my vegetables from freezing in the bottom drawers?

QuestionI recently got this refrigerator less than a year ago. The refrigerator compartment has been freezing things now and then so we turned it down to the lowest setting. Today we opened it and all the vegetables we bought and our yogurt were frozen solid.

Questionare the doors reversible on this model

QuestionWhy does the delivery guys doesn't remove carton and tapes from the fridge? I just brought this fridge last week for the business from Best Buy, never has experience buying appliance from Best Buy, usually from GE store. What a disappointment!!!!

QuestionIs the insignia warranty already active or do I need to call the manufacturer to verify my purchase?

QuestionI pulled fridge out to clean underneath & noticed back side, bottom right white tray has some discolored liquid. Does anyone knows if the white tube hanging downwards should be as it is OR should it be placed into white upward facing round cap?

Questionwhat are shipping charges for Delray Beach, fl 33446 and do you pick up my old fridge?

QuestionCan I buy a storage basket on the refrigerator door? It's broken like the attached picture. Please let me know how I can get it.

QuestionWhere can I get replacement door shelves?

QuestionWhat doea the instlarion include ? Does that mean unboxing and setting up ? Based on fridge I want, there would bw no water hook up.