Questions & Answers

Q: QuestionCan this TV be mounted onto a wall?

Asked 1 month ago by Winfree.

• A:Answer Yes with the proper TV mount.

  Answered 3 weeks ago by WilliamFVerified Purchase

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Q: QuestionHOW DO I CONNECT A BLUETOOTH DEVICE

Asked 1 month ago by CAROL.

Q: QuestionHI there, one of the feet broke on my daughter’s tv. I would like to know if I can order a replacement? Thank you!

Asked 2 months ago by TV.

Q: QuestionHi there, the foot broke on my daughter’s tv.. How can I replace it?

Asked 2 months ago by Feet.

Q: Questionremote control included?

Asked 2 months ago by Bernie.

• A:Answer Yes.

  Answered 2 months ago by RidziPVerified Purchase

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Q: QuestionDoes this support a PS4?

Asked 2 months ago by Anonymous.

Q: QuestionIs this an older model TV

Asked 3 months ago by Phelps.

• A:Answer Hi there! The Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV (model NS-32F201NA23) is a relatively recent model, not an older one. It features built-in Fire TV, HD resolution (720p), and Alexa voice control. While it may not have the latest 4K resolution, it's still a current and budget-friendly option for smaller spaces or secondary rooms. — Shiela | Insignia Support

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionHDMI out of computer to TV doesn't work. Tried many cables/ports. Very sluggish remote response. Poor Navigation. Too much clicking and waiting. No leave review option for me. Presets: Netflix, etc. can't be customized to stuff you actually use. Why?

Asked 4 months ago by TVBuyer12.

• A:Answer We're sorry to hear about the frustrating experience with your Insignia™ 32" Class F20 Series Smart Fire TV. HDMI issues, sluggish remote response, and limited customization can definitely impact your viewing experience. For help with the HDMI connection and performance concerns, we recommend reaching out to Insignia Customer Support at 877-467-4289. Our team can walk you through troubleshooting steps and provide further assistance. Tine | Insignia Support

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs this tv compatible with a verizon/motorola dct700 digital adapter that uses a coaxial cable

Asked 4 months ago by Andy.

• A:Answer Thank you for your inquiry, Andy! Yes, the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV is compatible with the Verizon/Motorola DCT700 digital adapter that uses a coaxial cable. This TV includes a standard RF coaxial input labeled “Antenna,” which allows you to connect the DCT700 directly using your existing coaxial cable. Once connected, simply switch the TV’s input to “Antenna.” If this is your first time setting it up, you may also need to run a channel scan to detect the signal. If the connection does not work as expected, we recommend reaching out to Verizon to confirm compatibility with your specific setup. Tine | Insignia Support

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: Questiondoes this tv not come with any cords? if so what cords do i need in order for it to work

Asked 4 months ago by Anonymous.

• A:Answer TV comes with everything you need. However if you're trying to connect to your local cable... you'd need to get those cables from your provider.

  Answered 4 months ago by MariaBVerified Purchase

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Q: QuestionIs a detailed settings configuration manual available for this TV? The 26-page default user manual is a little light on details missing subjects like default power-on input behavior and audio output configuration (full Settings menu).

Asked 4 months ago by GerryC.

• A:Answer Thank you for your inquiry! There doesn’t appear to be a more detailed configuration manual available for the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV (Model: NS-32F201NA23) beyond the standard 26-page user manual. However, since this TV runs on Fire TV OS, many advanced settings—such as default power-on input, audio output configuration, and HDMI-CEC controls—are accessible directly through the on-screen settings menu. For example, you can navigate to Settings > Display & Sounds > Power Controls to adjust power-on behavior, or Settings > Display & Sounds > Audio to manage audio output and formats. If you’re looking for more technical support or firmware updates, you can contact their customer service. Since the TV uses Fire TV OS, Amazon’s Fire TV Help pages also offer more comprehensive guidance on navigating and customizing system-level settings. Let me know if you'd like a step-by-step guide for any specific setting.

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: QuestionDo the digital audio outputs have a fixed or variable volume level? In other words, is the output volume controlled by the remote control?

Asked 4 months ago by GerryC.

• A:Answer Hi there! The Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV's digital optical audio output delivers a fixed volume level, meaning your TV remote won't control its volume. All volume adjustments must be made directly on the connected external audio device, such as a soundbar or AV receiver, which is standard for digital optical outputs designed to provide an unadulterated signal to external audio systems. — Shiela | Insignia Support

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: QuestionDoes it have Bluetooth?

Asked 4 months ago by romero.

• A:Answer Hi Nick! Yes, the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV does have Bluetooth connectivity, allowing you to pair compatible wireless devices like headphones, speakers, and game controllers through the Fire TV interface under “Settings > Controllers & Bluetooth Devices. Jeth | Insignia Support.

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan I load Roku app on this tv

Asked 5 months ago by Roku.

• A:Answer Hi! The Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV runs on Amazon's Fire TV operating system, so you cannot install the Roku app as a native platform replacement. However, you can still use a Roku streaming device, such as a Roku Stick or Roku Express, by connecting it to one of the TV’s HDMI ports, which will give you access to the full Roku interface and apps. Additionally, while there may be a Roku Channel app available for download on Fire TV, it only provides access to Roku Channel content and not the complete Roku experience. Jeth | Insignia Support.

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan this TV support use with a dvd player?

Asked 5 months ago by Anonymous.

• A:Answer Thank you for your inquiry! Yes, the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV can be used with a DVD player. It includes both HDMI ports for newer DVD players and a composite AV input (red, white, and yellow ports) for older models. To connect your DVD player, simply plug it into the appropriate port on the TV, power on both devices, and use the TV remote to switch the input source to the correct one, such as HDMI or AV. This allows you to enjoy DVDs on your TV without any additional equipment. Keith | Insignia Support

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionIm having trouble setting the tv stands. The screws are too tight and don’t go in and the stands are loose. I already tried what insignia support told me to do but still doesn't work. I am using the screws that come with the tv stands in the box tho

Asked 5 months ago by Nico.

• A:Answer The screws may be too long

  Answered 5 months ago by RoloVerified Purchase

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Q: QuestionIm having trouble setting the tv stands. The screws are too tight and don’t go in and the stands are loose

Asked 5 months ago by Nico.

• A:Answer Hi Nico! Sorry to hear you're having trouble with the TV stands. Make sure you're using the correct screws and aligning the stands properly—sometimes they just need a firm, even push to fit snugly. If the screws feel too tight, try loosening and re-aligning before tightening again. If it’s still not working, Best Buy support can help! — Shiela | Insignia Support

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionDoes the tv have a timer

Asked 5 months ago by Anonymous.

• A:Answer Yes, the Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV (Model: NS-32F201NA22) does include a sleep timer feature. This allows you to set the TV to turn off automatically after a specified period of time, which is useful if you like to fall asleep while watching TV. Patricia | Insignia Support

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan this used in s bright room?

Asked 5 months ago by Ted.

• A:Answer Thank you for your inquiry! The Insignia™ 32" Class F20 Series LED Full HD Smart Fire TV is generally suitable for use in bright rooms. It features a direct-lit LED panel that delivers a bright and vibrant picture, which many users have praised for its clarity even in well-lit environments. While it doesn’t include premium display technologies like OLED or QLED, its brightness is sufficient for casual viewing during the day. However, in rooms with intense sunlight or glare, you might experience some reflections or reduced contrast, which is common for TVs in this category. To optimize viewing, it’s best to position the TV away from direct sunlight or use curtains to manage ambient light. Keith | Insignia Support

  Answered 5 months ago by InsigniaCustomerSupport

  
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