“I am trying to use this with an MSI Apache laptop and I cannot get either of my monitors to work. I have also updated all of the drivers.”

Asked by Lost 5 years ago

1-2 of 2 Answers

Try getting the version of this product that plugs into the wall instead of relying on the USBC port. You are probably not getting enough juice to run everything. This product is inadequate for what it's supposed to do.
Answered by Inadequate 5 years ago
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Because there are a couple of different MSI Apache laptops, we would not be able to determine compatibility with the JCD543 here. The docking station does require DP alt-mode via USB-C in order to get the HDMI & DP ports under "or" to function. The HDMI and VGA ports on the right side work off the software required. In order to better assist and offer a solution, we would value the opportunity to discuss it. Our contact information can be found on the casing and a specialist will be happy to help. Appreciatively, j5create
Answered by J5create Team 5 years ago
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