A:AnswerDear BestBuy Customer,
Thank you for reaching out!
The Bolt Pro Electric Bike does not have a key. Instead, it features a power button to turn on the bike. If you have any concerns or additional inquiries, please feel free to reach us at our toll-free number, 1(888)976-9904, from 9am to 5pm EST. We are more than happy to assist you.
Best Regards,
Customer Service Team at Jetson
A:AnswerHi there! The Bolt Pro's battery is inside of the frame (incased within the teardrop shaped part of the bike located under the seat). The battery is not removable on the Bolt Pro. We hope this helps. Thanks for reaching out to Jetson!
A:AnswerHi there! Though the frame of our Bolt Pro E-bike is water resistant, the electrical components on the bike are not, so we highly recommend not riding in rain or moisture, as this will likely lead to damage of the electrical components of your bike, which is not covered under our warranty policy. We hope this helps. Thanks for your interest in Jetson!
A:AnswerHi there, great question! You can change your disc brake calipers on your Bolt Pro. If you have any questions regarding this, feel free to reach out to us at reviewresponse@ridejetson.com. We're happy to help!
A:AnswerHi there! Many of our customers have reported success in using a U-shaped lock for their Bolt Pro E-bikes. Please keep in mind that Jetson cannot guarantee the compatibility of any third-party parts, as they are not Jetson-tested and approved, however, you may find this link helpful in your search: https://www.google.com/search?sca_esv=cbde20439333e335&q=u-shaped+electric+bike+lock&tbm=shop&source=lnms&ved=1t:200715&ictx=111&biw=1440&bih=700&dpr=2. If you need any further assistance, please reach out to us directly at reviewresponse@ridejetson.com!
A:AnswerHi Chris! Great question! If your Bolt Pro's battery is no longer functioning as it should, and you're still within our warranty window, you may qualify for a full unit replacement! Otherwise, if you're no longer in warranty, you can reach out to us directly at reviewresponse@ridejetson.com so that we can review our out of warranty battery options!
A:AnswerOh no, Don! We're terribly sorry to hear that your Bolt Pro's battery is no longer charging, and we want to help! Please contact us at reviewresponse@ridejetson.com so that we can review our options!
A:AnswerHi there, great question! The Bolt Pro does not have a removable battery, so opening up your Jetson will void your warranty (if you still have one). If you're interested in an e-bike that you can purchase multiple batteries for, we would recommend our Haze mode, seen here: https://ridejetson.com/products/haze-folding-electric-bike-remanufactured?_pos=2&_psq=haze&_ss=e&_v=1.0. Hope this helps and happy riding!
A:AnswerHi there! Great question! When you plug the charger into your Bolt Pro E-bike, there will be an indicator light on the charger itself that should be red when you first plug it in, but after the bike is fully charged, the indicator light on the charger will turn green to indicate a full charge. We recommend unplugging your charger from both your Bolt Pro and your wall outlet once you see the green light on the charger indicating a full charge. You can see more about this on pages 33 and 34 of the product manual here: https://cdn.shopify.com/s/files/1/2530/6734/files/BOLT-PRO_MANUAL-web_1_-1702577256283.pdf. We hope this helps. Thanks for reaching out to Jetson!
