4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Main Content

Questions & Answers

$1,399.99
Save $1,300
The comparable value is $2,699.99
Page Showing 21-40 of 178 questions
  • QuestionWhat is the country of origin?

    Asked by Anonymous.

    • Answer Country of Origin for the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, is listed as Mexico in its specifications on the company site...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionCan you attach a Roku Stick device to the tv

    Asked by Red.

    • Answer Yes. I'm doing so, and it works great. I actually chose this tv because it also had a number of USB ports. Very helpful if you are plugging in a lot of items.

      Answered by GarrickD

  • QuestionWhere are the hdmi inputs located?

    Asked by Lanski.

    • Answer The HDMI inputs for the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025) Model # OLED65C5PUA, are located on the back of the TV, specifically on the left-hand side panel when facing the screen from the front. They are arranged to face sideways for easier access, accommodating four HDMI 2.1 ports. If you click on the fourth thumbnail image from the top, with +21 on it, that is to the right of the main image, you can use the navigation arrows to scroll to the 15th thumbnail image to the right that shows the HDMI inputs on the TV...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes this TV have the ATSC 3.0 tuner for NextGen TV

    Asked by ScottF.

    • Answer LG was one of the very first companies to bring ATSC 3.0 tuners to its TVs back in 2020, and it's one of the first to drop it. LG confirmed in Sept, 2023 that its 2024 OLED TVs won't include next-generation ("NEXGEN") ATSC 3.0 4K tuners, and the decision also meant that 2025 LG TVs would not include ATSC 3.0 support, as the company has suspended the inclusion of this technology in its lineup for the U.S. market...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionIs this TV functioning also in Europe (220 V compatible? Thanks

    Asked by Ben.

    • Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, is not a dual voltage TV or what is now referred to as a "free voltage" TV. It has a power requirement of 120 V, 50~60 Hz. But it also has a built-in ATSC and QAM tuner, neither of which are compatible with the TV Broadcast systems used in Europe. While DVB-T is the standard used in many European countries, such as Italy, Ireland, and the UK, not all European countries use DVB-T for terrestrial TV broadcasts, and there are variations in the systems used. Some countries have adopted different standards, such as ATSC in North America and ISDB in Japan, which do not use DVB-T...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes this model support spectrum streaming and is the app installed

    Asked by Doc8.

    • Answer The Spectrum TV app is not preinstalled on the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, but it is compatible with the LG webOS 25 TV Platform that the TV runs on, so it can be downloaded and installed on the TV through the LG Content Store (App Store) feature on the TV's home screen...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionWhy are reviews allowed to contain false information? Two of the reviews state this TV no longer has Dolby Vision and gave the TV a decreased rating when this is not true. This TV no longer has DTS passthrough but it still has Dolby Vision.

    Asked by Sam.

    • Answer Thank you for pointing that out, Sam! Dolby Vision® is still supported on the 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA and after removing DTS audio support in the past and reintroducing it with its 2023 models, LG is once again dropping DTS support from its 2025 TVs, including the LG G5 OLED TV. This means that these TVs no longer support the DTS:X format. For our 2023 and 2024 TVs, DTS support included both DTS:X (in DTS-HD MA) decoding for internal speakers and DTS passthrough via HDMI. However, there was no support for DTS:X IMAX Enhanced (DTS:X Profile 2), which prevented Disney+ from delivering DTS:X audio. With the removal of DTS audio support, LG's 2025 TVs will once again support only Dolby audio formats. However, Google recently demonstrated Eclipsa Audio running on an LG TV...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes this model have HDMI 2.1?

    Asked by tbow.

    • Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the OLED65C5PUA 65″ Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025). You asked if this model features HDMI 2.1 ports. Yes, the OLED65C5PUA is equipped with four HDMI 2.1 inputs, allowing you to connect multiple high-bandwidth devices—such as next-gen gaming consoles, 4K/120Hz PCs, or ARC/eARC soundbars—while taking full advantage of gaming features like 4K at 120 Hz, ALLM, VRR, and G-Sync/FreeSync support. As a first troubleshooting step, if you’re experiencing issues with HDMI connectivity (for instance, no signal or intermittent video), please ensure you’re using a Premium High Speed or Ultra High Speed HDMI cable rated for 48 Gbps. Disconnect the HDMI cable, power off both TV and source device, reconnect the cable firmly into the HDMI 2.1 port (labeled “HDMI 1 (eARC/ARC)” or “HDMI 2/3/4 (4K@120Hz)”), then power both devices back on. Navigate to Settings → All Settings → General → Additional Settings → External Device Manager → Device Connection Manager, and make sure the HDMI ultra-high speed mode is enabled for 4K120 content. https://www.bestbuy.com/site/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/6621824.p?skuId=6621824 If your HDMI device still doesn’t appear correctly—such as missing 4K/120Hz resolution or no audio via eARC—please send us a private message on Social Media @LGUSSupport. Our team will be happy to guide you through additional troubleshooting or schedule a service check if necessary. We appreciate your patience and are committed to helping you get the best performance from your OLED65C5PUA. —Renzo

      Answered by LG Digital Customer Care

  • QuestionHow do I connect the stand to the tv

    Asked by Mary.

    • Answer The LG 65-inch Class LG OLED evo AI C5 4K Smart TV 2025, Model # OLED65C5PUA, comes with a Quick Guide that has explicit instructions and illustrated diagrams showing how to attach the stand base to the TV...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionMy prior question was related to being able to attach the "older accessory" which uses RCA connectors to the LG C5. The accessory that uses this connection is a combination CD Recorder/Player. The connectors are Yellow White and Red. Is there an adaptor?

    Asked by gem.

    • Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, has an Optical Digital Audio Output on the back that only outputs audio. To connect it to an external receiver that has the older RCA Stereo barrel ports (Red/White), you would need to purchase a DAC (Digital Analog Converter), which can be connected to the Optical Digital Audio Output on the back of the TV, and has the older stereo RCA Red/White Barrel ports at the other end. The Yellow RCA barrel port is for video signals. For your CD Recorder/Player, you only need the Red/White stereo RCA barrel ports, but if your CD Recorder/Player only has audio outputs, the DAC will not work since it only works for connecting the Optical Digital Audio Output on the TV to Audio Inputs on external devices like an external receiver, Soundbar, or Home Theater System...^Ivan.

      Answered by LG Digital Customer Care

  • Questionwhen building the tv into a wall how much air gap should be around the tv on the sides and behind it

    Asked by doug.

    • Answer Proper heat ventilation is critical for the 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, or any LG OLED TV, is critical. Enclosing the TV in a tightly fit wooden or masonry alcove without airflow can cause the television to overheat, voiding the warranty and reducing the lifespan of the display. You must leave a minimum of 4 inches of clearance around all sides and the back of the TV. Avoid completely encasing the TV in a tight, sealed wooden or drywall box...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionWhat is the wall mount VESA

    Asked by Anonymous.

    • Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, has a 300 x 200 mm VESA Mount Pattern...^Ivan

      Answered by LG Digital Customer Care

  • Questionis a BOSE sound system compatible with this tv?

    Asked by Anonymous.

    • Answer Regardless of brand or manufacturer, soundbarswill work with any TV, regradless of brand or manufacturer, provided they share the same connectivity (e.g. Bluetooth, HDMI ARC/eARC, or the Optical Digital Audio port) Depending on what connectivity your Bose Sound System has, the LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, is a Bluetooth-enabled TV (Bluetooth ver. 5.3) so it can be paired via Bluetooth with a Bluetooth-enabled sound system, it can be connected via its HDMI eARC port (HDMI 2) to an HDMI ARC/eARC port on a soundbar, or connected via its Optical Digital Output, to an Optical Digital Audio Input on a soundbar. So you can easily choose a connection method that is supported by both the soundbar and the TV...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes this have blue tooth connectivity with hearing aids

    Asked by Wcox.

    • Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, is a Bluetooth-enabled TV (Bluetooth® version 5.3), and it natively supports Bluetooth Auracast, which allows the TV to broadcast audio directly to multiple Auracast-compatible hearing aids or wireless earbuds simultaneously...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDoes this tv have 2-channel RCA audio output?

    Asked by Euphonon.

    • Answer Hello, there! Thank you for sharing your question to us about the LG TV (OLED65C5PUA). No, the LG OLED65C5PUA does not have built‑in analog RCA (red and white) audio outputs. The available audio outputs include Optical Digital Audio Out and HDMI eARC, which can be adapted to RCA using an external DAC if needed. You may access this link related to your concern: https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6. If you need further assistance choosing the right adapter or setting up your audio system, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com and our team will be glad to help. - Avril

      Answered by LG Digital Customer Care

  • QuestionIs there an instruction booklet or at least a warranty card?

    Asked by Anonymous.

    • Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, Yes, LG OLED TVs include basic printed documentation, such as a Quick Start Guide, safety/regulatory guidelines, a warranty card that contains the exact limited manufacturer warranty terms for your specific OLED model, and a product registration card. However, instead of a thick paper owner's manual, the TV has a comprehensive digital "E-Manual" built directly into the TV's settings...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionIs this touchscreen?

    Asked by cassandra.

    • Answer The LG 65" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED65C5PUA, does not have a touchscreen...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionWhat streaming apps are built into this TV?

    Asked by CVP.

    • Answer Hello there, CVP!T hank you for sharing your question to us about the LG TV (OLED65C5PUA). This model runs on webOS and includes popular apps such as Netflix, Prime Video, Hulu, Disney+, YouTube, Apple TV, along with LG Channels for free internet‑based live channels, and you can browse even more options through the LG Content Store directly on the TV. To download an app, here's a quick step: • Open the home menu. • Navigate to the LG Content Store. • Find your desired app. • Click install. For more information, you can refer on this link: https://www.lg.com/us/support/help-library/lg-tv-how-to-download-smart-apps--20153174119431. Additionally, you can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6. If you’d like us to take a closer look or need further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. - Avril

      Answered by LG Digital Customer Care

  • QuestionIs thie picture quality good In a bright room

    Asked by B.

    • Answer Hi there, B! Thank you for sharing your question to us about the LG TV (OLED65C5PUA). The picture quality looks excellent even in brighter spaces, as OLED panels deliver strong contrast and vibrant colors. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-65-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTRG6. If you’d like help choosing the best settings for your room, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. - Avril

      Answered by LG Digital Customer Care