“I'm running Windows 8.1 on my PC and laptop. The C920s won't work on either computer. It will work on a laptop running Windows 10. What is the problem?”
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The C920S HD Webcam works with all Windows® 7 or later. If your camera isn't detected by your computer, please try the following: 1 - Try a different USB port on your computer. 2 - Make sure the camera isn't connected to a USB hub or docking station. 3 - Make sure you're using the correct driver for your camera by selecting the Downloads tab on your product's support page (https://support.logi.com/hc/en-us/articles/360024695174--Downloads-C920s-HD-Pro-Webcam). 4 - If your camera is connected to a USB 3.0 port (usually has a blue plastic insert), try using a USB 2.0 port instead.
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