A:Answer Hello Joey,
Sorry to hear you're having issues returning your 5th Circle. The Serial Number in the box is indeed different from the Serial Number in the camera itself; however most of the times you need the information on the Order Number to process a return, not the Serial Number.
If you purchased your cameras at Logitech, email us at innercircle@logitech.com, we're more than happy to help.
- Laurie from Logitech