“My daughters tablet had a software issue and had to be flashed. Everything was erased and reset. We bought her the Microsoft excel but no longer have the key code. Do we have to rebuy the software?”
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If you registered the product you should be able to call customer service and explain the issue and typically they will reissue that key code or give you a new one. This happens whenever I replace computers at the office and have to reload the software. In the future I suggest you keep your original key code stored somewhere for situations like this.
Sorry, there was a problem. Please try again later.She should be able to reinstall it from her Microsoft Account. Just follow the directions in our help page for reinstalling Office here: https://aka.ms/AA4rq32.
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