Questions & Answers

Q: QuestionCostco offers this product for $59;BUT SAYS MULTIPLE DEVICES (ALTHOUGH STILL ONE PERSON) DOES: 1) THIS PRODUCT WORK FOR MULTIPLE DEVICES/ONE PERSON? WILL BEST BUY HONOR COSTCO'S PRICE? thanks, db

Asked 7 years ago by fish.

• A:Answer Office 365 Personal is meant for use by one person on up to five devices. So you can use your subscription on three computers, a tablet, and a phone if you so desire.

  Answered 7 years ago by MicrosoftOutreachTeam

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI need to have word/excel/and PowerPoint on my hp laptop I am purchasing so my husband can access work if he needs. Which software to I need to buy? I’m very confused.... I know it doesn’t come on my HP laptop

Asked 7 years ago by Nee.

• A:Answer I recently purchased an HP laptop and also bought Office 365 which provides you with word, excel, etc. if you buy the Office 365 and have a problem downloading it, DO NOT call the number that comes up on your screen. They tried to scan me!

  Answered 7 years ago by 1234Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI PURCHASED WINDOW 10 UPGRADE BUT CANNOT GET IT LOADED ON MY COMPUTER

Asked 8 years ago by MILLI.

• A:Answer Make sure you have your correct product. There is a difference between HOME and PERSONAL. If you used Home and changed it into personal you might want to delete the old version first. Also make sure you still provide the correct email address. Any changes will make it hard to install any Microsoft updates or products. Do not call a third party (INDIA) help center, they insist to control your computer and if not agreed on their virus scanner offer, they will put a Trojan virus on your PC. Email or contact the USA Microsoft departments during the opening times. You can always go to Best Buy and let (for a small fee) the Geek Squad install it for you. Better prevent than cure. Not knowing any specifics, I am sorry I cant do more than only advice you and direct you into the right direction. Best Buy Costumer

  Answered 8 years ago by LudovicusVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat does it cost to renew each year?

Asked 8 years ago by vick.

• A:Answer Too much!! I prefer to buy the product outright as in the past, but that is not longer an option in the US.

  Answered 8 years ago by KeillyVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAt this time, is the cost for renewal the full price? What is that price?

Asked 8 years ago by Dave.

• A:Answer It's cheaper to buy their annual at Best Buy then renewing it through Microsoft it saves you about $10-$15 so it's better just to go through Best Buy

  Answered 8 years ago by BabyssmileVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs it transferable to a new computer?

Asked 1 year ago by Jerry.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes it is

  Answered 1 year ago by PavanT

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you use this with a dell laptop?

Asked 1 year ago by Kfranks.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer I tried only the Outlook ap for my email. It worked butI hated it. and returned it.

  Answered 1 year ago by NaomiW

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI created admin user with my Microsoft (MS) account-id and add this subscription to that MS account, all went well. I added my kid to the MS family and allowed her to login. Upon login she is unable to use this subscription even though my sign-in. help..

Asked 2 years ago by rkakran.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer This appears to be a question about Microsoft 365 Personal. If it is, only one user can use it. You need to have Microsoft 365 Family for multiple users. If you do have 365 Family, and it doesn't work, then your best bet is to contact Microsoft support.

  Answered 2 years ago by Nibblonian

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many devices can a person use with Microsoft 365 Personal (1 person) (15-month subscription)? I would like to use it with 2 iPads, 2 Windows PCs, 1 MacOS, and an iPhone. That's 6 devices. Will it allow that many?

Asked 2 years ago by KYKaren.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer It's always best to go to the manufactures website for questions about their product features. Here you can get great feedback based on experience from actual users, but don't rely on users guessing or saying "it should". I just looked at Microsoft site and found that a maximum of FIVE devices are allowed on the 365 Personal subscription. For details, best to go look for yourself.

  Answered 2 years ago by Nibblonian

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do I stop auto renewal?

Asked 3 years ago by Jen.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Call Best Buy to stop renewal and also call your bank.

  Answered 3 years ago by LPEREZVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI thought I had an annual renewal for Microsoft Word. This seems to be the entire office set. Which do I have?

Asked 3 years ago by Mike.

• A:Answer Annual includes everything

  Answered 3 years ago by WilliamSpencer

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes Microsoft 365 personal come with OneNote?

Asked 3 years ago by BobA.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes it does.

  Answered 3 years ago by OldtvVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a current subscription for MS 365 which expires/renews on June 11. If I purchase a new MS 365. will it be started at the time of purchase or added onto my current subscription.for a full year?

Asked 3 years ago by MyOpinion.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer It’s will start on the date which you will do the activation on it, so if you did activate before your due date, the new new due date will be the same date next year

  Answered 3 years ago by ADiabVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I get a refund for this subscription as i have already purchased Office 2013 and do not need the subscription

Asked 4 years ago by Anonymous.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Great question! Purchases of Microsoft 365 Personal are nonrefundable and nonreturnable.

  Answered 4 years ago by MicrosoftCustomerCare

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI want to upgrade to a new computer. My computer has office 365 installed. Can this software be transfered to the new computer???

Asked 4 years ago by Fred.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Absolutely! For a full outline of reinstallation instructions, we recommend visiting the following link: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

  Answered 4 years ago by MicrosoftCustomerCare

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes a subscription to Office 365 also include the Microsoft Notes program?

Asked 4 years ago by Regrettable.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes, your new Microsoft 365 Personal subscription includes access to the Microsoft OneNote application.

  Answered 4 years ago by MicrosoftCustomerCare

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy Mac has Mac OS Catalina 10.15.7. Is it compatible for download and will it work properly?

Asked 4 years ago by MacUser1953.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes, your new Microsoft 365 Personal subscription has been designed to work seamlessly with the latest Mac OS. Find all you need to know about the compatibility of your new software suite, here: https://support.microsoft.com/en-us/office/upgrade-macos-to-continue-receiving-microsoft-365-and-office-for-mac-updates-16b8414f-08ec-4b24-8c91-10a918f649f8

  Answered 4 years ago by MicrosoftCustomerCare

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes Microsoft 365 for personal use include Microsoft teams? For instances can I schedule a teams call or video meeting with this package?

Asked 4 years ago by MicrosoftTeams.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes

  Answered 4 years ago by Goodtoknow1Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs Skype included with Microsoft 365 Personal

Asked 4 years ago by Lyn.

This question was asked about the related product: Microsoft - Office 365 Personal (1 Person) (12-Month Subscription) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer It is. However, Skype is being sunset for Teams; you will be able to integrate both your work account and personal account into one application with the ability to switch tabs between work and personal at the touch of the mouse. In fact, Teams is built into Windows 11!

  Answered 4 years ago by JustEdHarris

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)