“won't charge; plug them into USB charger and red light comes on but never changes to blue. I no longer have the original charger and USB cable - Could this be the problem?”
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Hi, we're sorry to hear that your wireless headphones are no longer charging, while not having the original charger may be an issue, further testing must be done. Therefore, feel free to contact our product specialists for assistance with troubleshooting and warranty evaluation. They can be reached by phone at 1-800-499-3402 any day between 8am and 9pm CST. Regards, Daniel T. - Modal Support
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