Ordered in "Open Box - Excellent" condition. Recieved a well used phone in a smaller Zipper plastic, inside a generic packing box, a third party USB type C cable (white, used). No papers, No Original Box, No Sim card tool. Is this new Best Buy standard ? null

Question

Accepted Answer

My moto razr ultra came the same way, missing the same things with same white cable. Phone is in good shape but had shop dust on it. Contacted customer service and they said I could refund, exchange, or bring to the store to be cleaned, checked and given the sim tool. It's an inconvenience but at least they didn't give me a hard time.

Answered by Anonymous 3 months ago

Value · Answer

That’s what open box means it says it somewhere in the fine print..that instructions,small part, etc may or may not be present.. a customer could of bought it never used it but forgot to put the manual back is an example of open box excellent ..but it’s also the reason why you got it at a lower price.. than the retail price.. it’s the risk you take.. for each level of open box..i have bought open box flatscreens with no issues but when it comes to phones laptops.. I won’t ..because previous person could have registered the product for warranty purposes..which can screw the new owner over if they try too register the same product.. I learned that from a personal experience with refurbished items

Answered by Value 1 month ago

Answer

My phone was unlocked, but not "open box". Ordered from Best Buy website and delivered to the store. When I picked it up, it was in original box and had all expected paperwork, etc. I have had it in use on Walmart Family Mobil carrier since December with no problems

Answered by Anonymous 4 months ago

Motorola Customer Care · Answer

Hi SD, We're sorry to hear about this experience. Since your order was placed through Best Buy, the best way to resolve this is to contact their point of sale directly, as they handle returns, exchanges, and order condition inquiries. Please reach out to Best Buy with your order details so they can review your purchase and assist you with the missing items or condition concerns. -Mitch

Answered by Motorola Customer Care 4 months ago

“Ordered in "Open Box - Excellent" condition. Recieved a well used phone in a smaller Zipper plastic, inside a generic packing box, a third party USB type C cable (white, used). No papers, No Original Box, No Sim card tool. Is this new Best Buy standard ?”

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