A:AnswerI'm happy to help with this! This link (https://bit.ly/38pbnMx) has step by step instructions on replacing the filters in the microwave. ^Jecca
A:AnswerWe're so sorry for the confusion, Paula! This link (https://bit.ly/3p1bpzH) will take you directly to the charcoal filter that is compatible with this microwave. ^Jecca
A:AnswerHi SunnyK! There are a few possible things that could cause this. This link (https://bit.ly/3k2pmLj) can help walk you through what to check. ^Jecca
A:AnswerI'd like to help with this! You can find the power/energy ratings for this model in the product info section of this link: https://bit.ly/3l5Xgyz. ^Jecca
A:AnswerExcellent question! This model is an "Over-the-Range" model. That means that it is designed to be mounted on a wall and needs the underside clear for ventilation. ^Jecca
A:AnswerHi there,
I see you are experiencing and issue with your cook top light. The cooktop light is located on the
underside of the microwave oven, and is replaceable. Thank you for choosing Samsung. ^Brad
A:AnswerHi there,
I realize you are experiencing issues setting the clock on your new Samsung Microwave. I would love the opportunity to chat. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142475697. We thank you for being a part of the Samsung family. ^Brad
A:AnswerHello zz,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if a rack is included in the box with the microwave or is an illustration for a model. We understand how important it is, and we're here to help.
As per checking, this microwave includes a Wire Rack.
You may also check pages 8-9 of the user manual to know what other parts come with this microwave for reference.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144499913
-Angelica
A:AnswerHello,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this Samsung microwave can be installed in your wall cabinet 15.75" deep, and where will you bolt it to. We understand how important it is, and we're here to help.
As per checking, this microwave's depth is 15 9/16”.
You may also check pages 15-17 of the installation guide for more information about installing the microwave for reference.
https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144500002
-Angelica
A:AnswerHello Desi,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if all components to outfit the venting come with this Samsung microwave in the package at the time of purchase. We understand how important it is, and we're here to help.
All parts needed for your preferred venting of this Samsung microwave come in the package per checking.
You may also check pages 4-6 of the installation guide for more information about the parts included in this microwave and pages 11-14 for the ventilation types and installation.
https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144500063
-Angelica
A:AnswerHi Mandy.
Thank you for reaching out regarding your Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking -Stainless Steel on why the doors are greasy. Regarding your concern, this usually happens if you do some cooking on your range and splatters happen. I suggest you always ensure that the door seals are clean and that the door closes properly. Take particular care when cleaning the door seals to ensure no particles accumulate and prevent the door from closing correctly. Wash the glass door with very mild soap and water. Be sure to use a soft cloth to avoid scratching. If a thin film of water accumulates inside or outside the oven door, wipe it off with a soft cloth. A thin water film can accumulate when you operate the oven at high
humidity and in no way indicates microwave leakage.
I suggest you check this link to your user manual for further assistance. Please go to page 21.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Also, I suggest you check this link for further assistance.
How to clean a Samsung microwave
https://www.samsung.com/us/support/answer/ANS00062285/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144757357
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
