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  • Questiondo you need to season the griddle or grates

    Asked by Anonymous.

    • Answer Hello, We understand that you want to know how to use the grates or griddles properly. We'll be delighted to assist you with your query. As per checking, the griddle does not need to be seasoned anymore as it has a protective coating around it; however, it wouldn't hurt to season the grill to help the coating it already has. The griddle may also discolor over time as it becomes seasoned with use. Thank you! -Angelica

      Answered by Samsung

  • QuestionHow do you change the time on the clock? The clock started when it was plugged in, but the time isn't accurate .

    Asked by Anonymous.

    • Answer It’s tricky because it says to hold for 3 secs. Don’t do that just press and release the settings button and then type in your current time and press release settings button again.

      Answered by EXPY

  • QuestionWhen it says height is adjustable, is that both up and down?

    Asked by Cooking.

    • Answer Yes

      Answered by RobertV

  • QuestionWhen I turn on 1 burner, all the burners start to click, is this normal ? Please advice Thanks

    Asked by JAR.

    • Answer Yes this is normal. My prior stove did it too.

      Answered by Anzio

  • QuestionWhat is the best product to use to clean off spills on the top of stove without harming the original shine?

    Asked by Renee.

    • Answer Hi Renee, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel. I have shared a Samsung link that will guide you in cleaning your cooktop well. https://www.samsung.com/us/support/answer/ANS00049945/ I have also shared a link to clean the oven. https://www.samsung.com/us/support/answer/ANS00049011/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144667632 Leo

      Answered by Samsung

  • QuestionWhat does the WiFi do?

    Asked by Frannie.

    • Answer Allows you to turn on oven remotely (on the way home with a pizza to bake and need it preheated?) and give you usage data like when it’s time to clean it. (And by clean it, I mean to push the buttons so it cleans itself. Lol)

      Answered by Socrmom92

  • QuestionDoes your griddle have a white 6” x 6” square on the underside of the griddle that is not covered in non-stick coating? I’m trying to find out if this is normal.

    Asked by tjk1.

    • Answer Yes.

      Answered by Tyoneon64

  • Question2 questions: Is this stove conventional (standard) besides convectional and is the self cleaning high heat, not steam?

    Asked by Phoebe.

    • Answer Both are great questions, Phoebe! This model offers two separate buttons on the control panel for standard bake and convection bake. This means you can choose whichever you want each time you use the oven. The self clean option on this model is a high heat self clean, though we do have many models with a steam clean feature as well. ^Jecca

      Answered by Samsung

  • QuestionAre there any child safety features?

    Asked by Batya.

    • Answer Hello Batya, Yes, the range does include a child safety feature (Control Lock), which helps prevent unintended use of the oven and control panel. When activated, it disables the control buttons so settings can’t be changed accidentally. Additionally, during certain functions like self-cleaning, the oven door locks automatically for added safety. Your business truly matters to us. Nicole Samsung Care

      Answered by Samsung

  • Questiondoes this have a lower storage drawer?

    Asked by skigj.

    • Answer Hello skigj, Yes, this Samsung range includes a lower storage drawer designed to hold cookware and oven accessories when they’re not in use. It is not a warming drawer, but a convenient space for storing items like baking sheets, pans, or racks. Your trust in Samsung means a great deal to us. Nicole Samsung Care

      Answered by Samsung

  • QuestionMy electric range is showing. C~F2 what do that mean and how clear it

    Asked by William.

    • Answer Dear William, We understand how it feels when your Samsung range suddenly shows a code while you're in the middle of using it. The C-F2 code usually means the range isn’t communicating properly inside between the control panel (the buttons you use) and the main control or temperature sensor. You can explore the full guide here: Samsung range codes and what they mean: (Page 49) https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf Please keep this reference number for your records: 1152613152. For additional support, you can contact us using the channels listed below: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Your effort in sharing this with us and staying engaged means a lot. Rachel Samsung Care

      Answered by Samsung

  • Questionhow many top burner grills come with this stove

    Asked by Anonymous.

    • Answer 1

      Answered by Maja

  • QuestionIs there a special lp conversion kit for this specific model? Does the regulator have to be changed?

    Asked by Anonymous.

    • Answer Hi there, Yes, this model includes an LP conversion kit. There’s no need to replace the regulator. You can switch it to LP by flipping a small internal part, which is a standard step in the conversion process. You can refer to page 19 of the installation manual for more details on converting to LP gas: https://downloadcenter.samsung.com/content/EM/202212/20221227115216685/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf Proper conversion involves changing the burner jets and adjusting the regulator, so it’s best to have a qualified LP gas installer handle the job. Hope this helps! Jeffrey Samsung Care

      Answered by Samsung

  • QuestionHow to set up clock time?

    Asked by Anonymous.

    • Answer Hi there, you can follow the guide below for step-by-step instructions on how to set the clock on your Samsung range: https://www.samsung.com/us/support/answer/ANS10006846/ We’re glad to help bring clarity to this. Khristine Samsung Care

      Answered by Samsung

  • Questiondo this stove comes without the wi fi

    Asked by Anonymous.

    • Answer Hi there, This model includes built‑in Wi‑Fi connectivity. You may refer to the product page below: https://www.samsung.com/us/cooking-appliances/ranges/6-0-cu-ft-smart-freestanding-gas-range-with-no-preheat-air-fry-convection-in-black-stainless-steel-sku-nx60a6511sg-aa/ Hope this helps! Jeffrey Samsung Care

      Answered by Samsung

  • QuestionWhat size copper gas line is required?

    Asked by Anonymous.

    • Answer Hi there, Knowing the gas line setup for your range is important. There is no specific size listed for copper gas lines in Samsung documentation, but the standard gas supply requirement is a 1/2-inch inner diameter, which is commonly used in residential installations. We recommend having a professional handle the installation to ensure everything is set up properly. Hope this helps! Jeffrey Samsung Care

      Answered by Samsung

  • QuestionI purchased this range but it hasn't been delivered yet, my old Samsung range has a rack extension that slides in & out. I would like to know if this model has the same.

    Asked by Tazzlover55.

    • Answer No

      Answered by user892118

  • QuestionHi, when the convection fan is supposed to turn on? It doesn't seem to be turning on in any settings. Let me know please, thank you.

    Asked by Anonymous.

    • Answer Hi there, Thank you for reaching out to us. Let us help. Below is a guide on how to use the convection cooking and what to do if the convection fan is not working. Please turn to pages 22 (Convection cooking) and 47 (The convection fan is not working) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf Should you have any other queries, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1152200340) when you message us so our team can retrieve your information. Thank you. Nicole

      Answered by Samsung

  • QuestionDoes this oven self clean?

    Asked by TonyaA.

    • Answer Hi Ton, Yes, this range has a self-cleaning feature. Have a great day! Nicole

      Answered by Samsung

  • QuestionWho performs service on a propane, fueled gas range?

    Asked by Turtle.

    • Answer Licensed, certified technicians who specialize in repairs, maintenance and services of home appliances

      Answered by MCken