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Questions & Answers

Page Showing 41-60 of 280 questions
  • Questiondo you need to season the griddle or grates

    Asked by Anonymous.

    • Answer Hello, We understand that you want to know how to use the grates or griddles properly. We'll be delighted to assist you with your query. As per checking, the griddle does not need to be seasoned anymore as it has a protective coating around it; however, it wouldn't hurt to season the grill to help the coating it already has. The griddle may also discolor over time as it becomes seasoned with use. Thank you! -Angelica

      Answered by Samsung

  • QuestionHow do you change the time on the clock? The clock started when it was plugged in, but the time isn't accurate .

    Asked by Anonymous.

    • Answer It’s tricky because it says to hold for 3 secs. Don’t do that just press and release the settings button and then type in your current time and press release settings button again.

      Answered by EXPY

  • QuestionWhen it says height is adjustable, is that both up and down?

    Asked by Cooking.

    • Answer Yes

      Answered by RobertV

  • QuestionWhen I turn on 1 burner, all the burners start to click, is this normal ? Please advice Thanks

    Asked by JAR.

    • Answer Yes this is normal. My prior stove did it too.

      Answered by Anzio

  • QuestionWhat is the best product to use to clean off spills on the top of stove without harming the original shine?

    Asked by Renee.

    • Answer Hi Renee, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel. I have shared a Samsung link that will guide you in cleaning your cooktop well. https://www.samsung.com/us/support/answer/ANS00049945/ I have also shared a link to clean the oven. https://www.samsung.com/us/support/answer/ANS00049011/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144667632 Leo

      Answered by Samsung

  • QuestionWhat does the WiFi do?

    Asked by Frannie.

    • Answer Allows you to turn on oven remotely (on the way home with a pizza to bake and need it preheated?) and give you usage data like when it’s time to clean it. (And by clean it, I mean to push the buttons so it cleans itself. Lol)

      Answered by Socrmom92

  • QuestionDoes your griddle have a white 6” x 6” square on the underside of the griddle that is not covered in non-stick coating? I’m trying to find out if this is normal.

    Asked by tjk1.

    • Answer Yes.

      Answered by Tyoneon64

  • Question2 questions: Is this stove conventional (standard) besides convectional and is the self cleaning high heat, not steam?

    Asked by Phoebe.

    • Answer Both are great questions, Phoebe! This model offers two separate buttons on the control panel for standard bake and convection bake. This means you can choose whichever you want each time you use the oven. The self clean option on this model is a high heat self clean, though we do have many models with a steam clean feature as well. ^Jecca

      Answered by Samsung

  • QuestionDo I need anything special to hook up the gas?

    Asked by Connecting.

    • Answer Hi Connecting, This range needs a gas connector kit and related installation hardware depending on your home's setup. We recommend having the gas connection installed by a qualified installer for best results. For more information about connecting the gas supply, please see pages 17-22 of the installation manual below: https://downloadcenter.samsung.com/content/EM/202212/20221227115216685/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf We hope this helps. Jeffrey Samsung Care

      Answered by Samsung

  • QuestionIs it Available in black stainless steel ?

    Asked by carol.

    • Answer Hi carol! Yes, this model absolutely comes in black stainless steel. We have it in both gas and electric versions, depending on what your kitchen needs. You can check it out and grab yours right here: https://www.bestbuy.com/product/samsung-30-in-wide-5-elements-6-3-cu-ft-5-freestanding-electric-range-with-wifi-no-preheat-air-fry-convection-black-stainless-steel/J3ZYGC4QJK Maria Samsung Care

      Answered by Samsung

  • Questionvoltage?

    Asked by Anonymous.

    • Answer Hi there, For this gas range, the electrical requirements are 120V / 60Hz / 20A. Additional specifications and installation information are available at the link below: https://images.samsung.com/is/content/samsung/p6pim/us/nx60a6511ss-aa/specsheet/us-specsheet-nx60a6511ss-aa-550965072.pdf Happy to help. Khristine Samsung Care

      Answered by Samsung

  • Questionwhat is the burner BTU ?

    Asked by Daika.

    • Answer Hey Daika, For this model, the burner BTU ratings are: Right Front: 18,000 BTU (Dual Ring Power Burner) Left Front: 17,000 BTU Center: 10,000 BTU (Oval Burner) Left Rear: 9,500 BTU Right Rear: 5,000 BTU For its complete specifications and ratings, please visit the spec sheet linked below: https://images.samsung.com/is/content/samsung/p6pim/us/nx60a6511ss-aa/specsheet/us-specsheet-nx60a6511ss-aa-550965072.pdf Happy to help. Khristine Samsung Care

      Answered by Samsung

  • QuestionHow fast does it boil water

    Asked by Anonymous.

    • Answer Hi there, Thanks for your question. This range features a powerful 18,000 BTU (high-power) burner that is designed to bring water to a boil quickly. The exact time will vary based on the amount of water and the cookware being used. Glad to help. Glaiza Samsung Care

      Answered by Samsung

  • QuestionCan this range be converted to propane ?

    Asked by Scooter.

    • Answer Hey Scooter, Yes, this model can be converted to LP (propane) gas using the appropriate conversion kit. We recommend having the conversion performed by a qualified installer to ensure proper setup and safe operation. Happy to help. Khristine Samsung Care

      Answered by Samsung

  • Questionwhere is broiler located

    Asked by Chef.

    • Answer The stove air frys and broils from same place.

      Answered by GLORIAD

  • QuestionWhat kind of gas hose

    Asked by Anonymous.

    • Answer Hi there, This Samsung gas range uses a standard CSA-certified flexible stainless steel gas appliance connector. Most installations use a 1/2-inch gas connector, and we recommend confirming the gas supply size in your home and following the installation guide or consulting a licensed installer for a proper fit. For additional installation details, please refer to the guide below: https://downloadcenter.samsung.com/content/EM/202212/20221227115216685/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf Happy to help. Nicole Samsung Care

      Answered by Samsung

  • Questioncan this stove be converted to propane

    Asked by kitten.

    • Answer Yes, the converter gold pieces (about the size of our pinky fingernail) are included to use propane. I use propane.

      Answered by GLORIAD

  • QuestionDoes it do bread proofing

    Asked by Tim.

    • Answer Hi Tim, yes, this model includes a Bread Proof function that helps create an ideal environment for dough to rise. For a closer look at everything this range has to offer, you can explore the spec sheet below: https://images.samsung.com/is/content/samsung/p6pim/us/nx60a6511ss-aa/specsheet/us-specsheet-nx60a6511ss-aa-550965072.pdf Happy to provide some clarity on this. Khristine Samsung Care

      Answered by Samsung

  • QuestionI\nHave a Samsung oven range igniter, replace.Do y'all have an store until I have to order it like the one on the photo

    Asked by Samsung.

    • Answer Hi there, thank you for your question! We are more than happy to guide you to the appropriate parts resource for your model, Samsung Parts Support, and their contact number: 1-800-627-4368. Your business is a great deal to us. Nicole Samsung Care

      Answered by Samsung

  • QuestionI want to know if the range works whit propane gas

    Asked by Henry.

    • Answer Yes, propane converters are included. Gas company wants to inspect installation. There are A LOT of pieces to be assembled. In hindsight, paying the $250 for someone else to put the stove together would have been my option.

      Answered by GLORIAD