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Hi Paul! We're so sorry to hear you haven't been able to use your awesome new dishwasher yet, and we want to help. It sounds like you've already checked many of the potential causes for the dishwasher not powering on. I would like to provide this link (https://bit.ly/3fgsG4m) to a few more steps you can check. However, if you're still not able to use your dishwasher, just contact us and reference ticket number 1143301471. We can be reached through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
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