“Everytime I try to watch Netflix or Amazon, I get message that I don't have enough bandwidth. Can watch Netflex on other blue rays which I have in my house in other rooms with no problem. Could it be this particular machine.”

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• The Model # is BD-J6300/ZA and the serial # is 0ABP1RCJ606980.

  Answered by GJGE 8 years ago

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• GJGE, Please feel free to include the model code and serial numbers of your device in the Support Form: http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Heath

  Answered by Samsung 8 years ago

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