Questions & Answers

Q: QuestionI love my new Samsung washer and dryer with pedestals, but how do I remove the pedestal drawer to retrieve things that have fallen off the back? Model: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer, Model:WE402NP, SKU:6323476

Asked 3 years ago by Nancy.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Platinum

• A:Answer I believe you can pull them, two units, out as one, both together.

  Answered 1 year ago by CarynY

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Q: Questioncompatible with WF50K7500AW1AZ?

Asked 3 years ago by ree.

• A:Answer Yes

  Answered 1 year ago by Feroz

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Q: QuestionIs this compatible with the Samsung 5.4CuFt Active WaterJet Washer and 7.4CuFt ELECTRIC Dryer with Steam Sanitize, Model WA54R7200AV | DVE54R7200V?

Asked 3 years ago by AKM.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer Hello AKM, Thank you for reaching out. We appreciate you informing us of your inquiry if this pedestal is compatible with the Samsung 5.4CuFt Active Water Jet Washer and 7.4CuFt ELECTRIC Dryer with Steam Sanitize model WA54R7200AV or DVE54R7200V. We understand this information's importance, and we'll be glad to look into this for you. As per checking, this pedestal is compatible with Samsung 27" wide Front Load washers and dryers. You may visit our website to learn more about the product and if you wish to purchase it. https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nv-a3/#specs Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144662600 Thank you, and stay safe! -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionI have a Samsung pedestal I bought in 2014 (model # WE357AOW/XAA). My Samsung washer that I bought at the same time just broke and I need to get a new one. Is there a list of Samsung washers that I could be sure would fit this riser?

Asked 3 years ago by Jennette623.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer Hi Jennette623. Thank you for reaching out regarding your Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer on the list of compatible washers that would fit your pedestal. Regarding your concern, I will provide you with a link to the compatible washers and dryers list. Here is the link https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27-pedestal-white-we357a0w-xaa/#related Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144615819 ^Camille

  Answered 3 years ago by Samsung

  
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Q: Questionis it compatible with the samsung model WF45T6000AW?

Asked 3 years ago by carlos.

• A:Answer Hi carlos. Thank you for reaching out regarding your Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer; if this is compatible with the washing machine with model number WF45T6000AW. Regarding your concern, yes, this is compatible. I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/washers/front-load/4-5-cu-ft-front-load-washer-with-vibration-reduction-technology-plus-in-white-wf45t6000aw-a5/#specs Also, here is the link where you can purchase the pedestal with a storage drawer https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nw-a3/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144566248 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionI bought two of these and turns out only one had the hardware bag. Since it took me about three or four months to arrange with people to help me get these under the washer and dryer I'm way past my return period. Any way to purchase just the hardware?

Asked 3 years ago by JDThird.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer Hi JDThird. Thank you for reaching out regarding your Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer. I am sorry to learn about the missing hardware bag. Regarding your concern, it would be best to speak to our Samsung Parts team to assist you. You can contact them at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST. I suggest you check this link for further assistance. http://www.samsungparts.com/CustomerService.aspx Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144615882 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this pedestal compatible with WF45N5300AF?

Asked 3 years ago by Paul.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer Hello Paul, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this pedestal is compatible with WF45N5300AF. We understand how important this information is for you, and we're here to help. As per checking, this pedestal is compatible with Samsung 27" wide Front Load washers and dryers. You may refer to the link below to know your washer's complete specifications. See page 60. https://downloadcenter.samsung.com/content/UM/201908/20190809105729024/WF5500M_DC68-03876A-02_EN_MES.pdf You may reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144509843 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionDo these pedestals fit the DVE45T6000W and the WF45T6000AW?

Asked 3 years ago by TLee.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Ivory

• A:Answer Hello TLee, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this pedestal fits the DVE45T6000W and the WF45T6000AW. We understand how important this information is for you, and we're here to help. As per checking, this pedestal is compatible with Samsung 27" wide Front Load washers and dryers. You may refer to the links below to know your dryer's (page 11) and washer's (page 18) complete specifications. https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf You may reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144509913 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionHave dryer dve45b6300w/a3. What pedestal part# works with the dryer?

Asked 3 years ago by Mike.

• A:Answer Hi Mike. Thank you for reaching out regarding Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer if this is compatible with your dryer. Regarding your concern, the pedestal compatible with your dryer is the 27" Pedestal (2019) model. The model number would be WE402NW/A3. I suggest you check this link to where you can purchase the pedestal. https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nw-a3/#specs Also, you can check this link for the full specs, features and dimensions of the dryer. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu-ft-smart-electric-dryer-with-steam-sanitize-in-white-dve45b6300w-a3/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144475757 ^Camille

  Answered 3 years ago by Samsung

  
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Q: Questionis this pedestal compatible with older samsung model wf328 washer & dv328 dryer? thank you

Asked 3 years ago by sam.

• A:Answer Hello sam, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if this pedestal is compatible with the older Samsung model wf328 washer & dv328 dryer. We understand how important this information is for you, and we're here to help. As per checking, this pedestal is compatible with Samsung 27" wide Front Load washers and dryers. We suggest checking your washer and dryer's user manual to know the complete specifications. Visit samsungparts.com should you wish to purchase a pedestal. You may reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144509983 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the total height with washer or dryer with the base? What clearance do I need under the cabinets to fit?

Asked 3 years ago by Jim.

• A:Answer Hello Jim, Thank you for reaching out. We appreciate you informing us of your inquiry about the total height of the washer or dryer with the base and what clearance you need under the cabinets to fit. We understand this information's importance, and we'll be glad to look into this for you. The total height of the washer or dryer with base and the clearance you will need under the cabinet to fit depends on the size of your appliances. Here is a link to the pedestal's user manual for information about its dimensions. https://image-us.samsung.com/SamsungUS/home/home-appliances/home-appliances-accessories/pedestal/we402ne-a3/WE402NV_V4.pdf We suggest checking your appliances' user manual to know their dimensions and the installation requirements when installing with a pedestal for reference. Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144741580 Thank you, and stay safe! -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this product compatible with LG front load W/D models: WM8100HVA/DLEX8100V?

Asked 3 years ago by Johnnie.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Platinum

• A:Answer Hi Johnnie. Glad that you ask if this pedestal model will fit your LG washer/dryer. This pedestal will only fit the Samsung Front Load washer or dryer. For the compatible Samsung washer/dryer, go to our website under the "Related" tab, and click "See All Compatible Products": https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402np-a3/#related Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this pedestal compatible with the Samsung model # WF45T6000AW?

Asked 3 years ago by David.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Ivory

• A:Answer Hi David, Thanks for asking! We appreciate your query concerning the pedestal's compatibility. Unfortunately, this pedestal 27" Pedestal (2021) is incompatible with the washer model WF45T6000AW. However, the compatible pedestal is the 27" Pedestal (2019). Have a great day. ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionIf this compatible with WF42H5600AP/A2 Samsung front load washer and dryers set? Steam VRT.

Asked 3 years ago by Jack.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer Great question, Jack! Let me help you with getting the information you need. As per checking, this pedestal is compatible with Samsung 27" wide Front Load washers and dryers. Thank you! -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionWill this work with an LG DLEX7177RM? Thanks

Asked 3 years ago by Fit.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer Great question! Let me help you with getting the information you need. As per checking, this pedestal is compatible with Samsung 27" wide Front Load washers and dryers. Thank you! -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this pedestal compatable with washer WF42H5600AP/A2 and dryer DV42H5600EP/A3?

Asked 3 years ago by cnichols.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Platinum

• A:Answer Hello cnichols, Thank you for reaching out and letting us know your inquiry if this pedestal is compatible with the washer WF42H5600AP/A2 and dryer DV42H5600EP/A3. We understand that this information may be essential for you. We're here to help. As per checking, it is compatible with Samsung 27" wide Front Load washers and dryers. You may visit samsungparts.com should you wish to purchase the pedestal. I've also included a video link as a guide on installing the pedestal for your Samsung washing machine and dryer for reference. https://www.youtube.com/watch?v=MVOYfniRpJI For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144322858 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionDo you know when the Platinum will be available?

Asked 3 years ago by Availability.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Platinum

• A:Answer i dont it wasn't available when I wanted I ordered it online and I got it in about a week time I would say to order online and you will get it

  Answered 3 years ago by Diane01Verified Purchase

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Q: QuestionI’m recently handicapped due to major surgery gone wrongam now paralyzed in one of my legs. Will BestBuy deliver & install the Washer Stand? I have a Samsung Frontend. I use a scooter & it’s very hard trying to get my laundry out of the washer. Thank you.

Asked 3 years ago by Wrennie.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Platinum

• A:Answer Dear Valued BestBuy Client, To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry. Thank you, and stay safe! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionIs samsung washer pedestal WE357 still in production? Is pedestal WE402NW compatible with washer WF42H5200AW?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer Yes

  Answered 3 years ago by Pegs

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