“I've tried everything possible to put music on this thing with no luck. I have a brand new Dell computer with Windows 10. I've tried plugging this thing into every single USB port available on the computer and it never registers as being connected.”

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• Not this particular device but a previous MP3 player I really had to "jiggle" the connections before the computer recognized the device. I'm using a desktop Mac so I'm not sure about Dell and Windows10

  Answered by juglide 7 years ago

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• Is the MP3 player fully charged? I’d start there. Then have you tried a different cable to connect the player to the pc? I’d try that. Otherwise exchange it.

  Answered by Wick 7 years ago

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