“Samsung tv UN55KS8000F has a soundbar connected through the only optical outlet. Tried connecting the headset through our Cox Cable box but can only hear the cable channels (not Netflix). Suggestions on how to connect the headset and soundbar?”

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• A: From another user but worked for me too: I have a Samsung smart TV and had the same problem but with this solution headphones work perfectly. First when regular TV was on I went to the menu and changed the sound to PCM. Then it was necessary to start Netflix and again to use the menu to go to sound settings and change once again to PCM. Merely changing the sound in TV mode was not sufficient. Now headphones work perfectly.

  Answered by Stui 6 years ago

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• You can connect the headphone to optical out from TV and pairing the soundbar(Samsung brand only) via Bluetooth connection

  Answered by Kennyle8 7 years ago

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• Contact Sennheiser. They have great customer support.

  Answered by Anonymous 7 years ago

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