A:AnswerNot certain of something internal or user error. If you purchased a geek squad plan with it, which I recommend with all electronics purchases, consult with them to have it repaired.
A:AnswerWe would like to let you know that there is a Charging Dock that can be hung up on a wall. You can purchase this by reaching out to our Customer Care Team at 1-877-581-7375 Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET.