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Hi there, Thank you for reaching out to us with your concern. Let's try to isolate the issue by following the steps below: • Disable Unwanted Features: Ensure that features like Demo Mode or Screen Saver are turned off. These features can cause the screen to cycle through different displays. Go to Settings > General > Demo Mode and set it to OFF. And to set the clock on your XAV-AX1000, follow these steps: 1. Press the Home button, and tap Settings 2. Tap General 3. Select Date/Time 4. Select Date Format DD/MM/YY MM/DD/YY YY/MM/DD 5. Select Time Format 12 hours 24 hours 6. Select Set Date/Time Tap Hour, Minute, AM/PM Should you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: Navigate your smartphone without taking your hands off the wheel with the Sony XAVAX1000 6.2-inch media receiver. Compatible with Apple CarPlay, this head unit allows for smartphone integration with voice control. Drive up to four 55W outputs with the Dynamic Reality Amp 2, and simulate a dashboard speaker source by calibrating output frequencies with the Dynamic Sound Organizer. I hope this helps! Best regards, Romeo
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