A:AnswerHi. Thank you for contacting Tineco. Sorry for any inconvenience. Machines purchased through official Tineco channels are entitled to a two-year warranty service. If you would like to obtain further information, please contact us at support@tineco.com, where our professional customer service team will respond to your email within 24 hours.
We appreciate your cooperation.
A:AnswerThank you for choosing Tineco. Please kindly note that this machine is mainly suitable for hard, smooth sealed floors. If you need it, please feel free to place an order at any time.
A:AnswerI hope this email finds you well. Thank you for reaching out with your question about the cleaning performance of the Floor One S3 Extreme on shag carpet.
I’d like to clarify that the Floor One S3 Extreme is designed as a cordless hard floor cleaner, which is specifically intended for use on indoor hard floors such as vinyl, tile, sealed wood, and similar surfaces. It may not deliver the optimal cleaning performance when used on rough surfaces like shag carpet.
The design and mechanism of this cleaner are optimized to effectively clean hard floors, where it can easily glide and suction dirt and debris. However, the long and dense fibers of a shag carpet can pose challenges for the cleaner, potentially leading to reduced efficiency and effectiveness.
If you’re looking for a solution to clean your shag carpet, I would recommend considering a cleaner that is specifically designed for carpeted surfaces. These cleaners often have features like specialized brushes and suction power that are better suited for deep - cleaning carpets.
I hope this information helps. If you have any further questions or need additional assistance, please don’t hesitate to contact me.
A:AnswerThe main ingredients of Tineco's cleaning solutions include surfactants, solvents, inorganic detergent aids and calcium and magnesium ion chelators, which work together to achieve efficient cleaning.
Tineco cleaning solutions are specially formulated to be safe and effective for your machine, providing optimal cleaning results without compromising its functionality or longevity.
A:AnswerThanks for your interest in our products.
We would like to kindly advise against using any third-party cleaning solutions that are not specifically recommended or approved by Tineco.
*These unauthorized cleaning solutions are prone to foam, and a large amount of foam in the water tank may overflow, which could potentially damage the motor, affect the judgment of the sensor, and cause unnecessary damage to your machine.
*Even if some cleaning solutions have no foam, they may have different chemical compositions and be highly corrosive, which could potentially bring risks such as corrosion of pipes.
*Tineco cleaning solutions are specially formulated to be safe and effective for your machine, providing optimal cleaning results without compromising its functionality or longevity.
Our team is here to support you whenever you need it, so please feel free to contact us with any additional questions or concerns.
A:AnswerThey mentioned that it’s not for a rug. However, honestly, when I use it, I go over the carpet/ rugs quickly instead of vacuuming. No issues so far.
