Surround system suddenly turns off in the middle of watching something. It’s not even during loud parts of the movie or something like that, it’ll just turn off at random and only the tv sound will play. null

Question

VIZIO · Accepted Answer

Please contact our customer support at 877-878-4946 for assistance with your sound bar.

Huckleberry · Answer

You just have to turn off the auto shutoff feature in the menu on the remote.

Paul2 · Answer

Same thing happens to me. Had it about 2 months!!

STARCLEAR · Answer

I own the system you are inquiring about. Here are a couple of issues I have encountered:

Sometimes other remote controls can affect this unit. Does this happen when you are using another remote control?

This system automatically turns off if no sound goes through it or no signal is going through it after about 5 to 15 minutes. Could this be an issue? I find the automatic turn off system to be not a good thing. I put a movie or television show on pause only to have to turn on the surround system again. Pause the sound for five minutes and the unit goes off.

“Surround system suddenly turns off in the middle of watching something. It’s not even during loud parts of the movie or something like that, it’ll just turn off at random and only the tv sound will play.”

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