Customer Ratings & Reviews
- Model:
- CM1160B
- |
- SKU:
- 5712252
Customer reviews
Rating 4.5 out of 5 stars with 496 reviews
(496 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 12-Cup Programmable Coffee Maker for its excellent coffee quality and ease of use. Many find it simple to operate and clean, while also praising its affordable price. The programmable timer is a frequently cited advantage, allowing for convenient morning coffee preparation. The large capacity is also a plus for those needing to brew a significant amount of coffee.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s cheap. First one we had the carafe was super thin glass and broke in no time. Silly me, I bought another one. It worked for awhile then just stopped working.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you’ve experienced with your coffee makers. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference ID number 41753689, so we can better assist you. We look forward to hearing from you.
Rated 1 out of 5 stars
broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this through online and it came to me broken. i used some of the reward cert that i have in my account, when i returned it, the lady said she will just order a new one for me and the rewards will return to my account. however, i came to know that the rewards will not go back to my account anymore. so i lost 20 bucks for it. plus, the second one ordered came to me broken also. i hate it. i put so much time and effort for this.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for providing your feedback regarding your Black + Decker coffee maker. We are sorry to hear your coffee maker arrived damaged in the packaging. We strive to provide excellent support for our customers, and I may have a few options I’d like to discuss with you. Please contact us at [email protected] and reference 41928828 so that we may better assist you.
Rated 1 out of 5 stars
Water reservoir leaked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After using the coffee makera day or two, I noticed water around the base of the coffee maker. Upon further inspection and refilling the reservoir, I saw water pouring out the base of the reservoir...right next to the electronics!! Since I had used the maker and no longer had the receipt, my only alternative was to throw out the maker and donate the carafe to ARC.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you’ve experienced with your coffee maker leaking. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two-year warranty. Please contact us at [email protected] and reference ID number 41790342, so we can better assist you. We look forward to hearing from you.
Rated 2 out of 5 stars
Eh....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because I thought it would be a little bit more high-tech than it was.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear that you were somewhat disappointed with your coffee maker's design. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please contact us at [email protected] and reference ID number 41743290, so we can go over some options with you that we believe could improve your experience. We look forward to hearing from you.
Rated 2 out of 5 stars
Not quite what I needed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The coffee was not hot enough with this product. I returned it.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Hi Tati,
Thank you for providing your feedback regarding your Black+Decker Coffeemaker. We're sorry to hear that our product didn't meet your expectations. We strive to provide quality products and excellent support for our customers and hope you will consider us for your future purchases. If you need further assistance, please contact us at [email protected] and reference ID number 41612851 so that we may better assist you. We look forward to hearing from you.
Rated 2 out of 5 stars
inexpensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.seems to be decent but, the burner rusts fairly soon
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you’ve experienced with your coffee maker’s keep warm plate. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference ID number 41753698, so we can better assist you. We look forward to hearing from you.
Rated 2 out of 5 stars
Worked well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.But the filter basket broke too soon after purchase
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Hi Jala,
Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you’ve experienced with your coffee maker’s brew basket. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference ID number 41646087, so we can better assist you. We look forward to hearing from you.
Rated 1 out of 5 stars
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit takes forever to process a pot of coffee and unit does not get hot enough to bring out the best flavor of the coffee.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you’ve experienced with your coffee maker’s results. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference ID number 41694630, so we can better assist you. We look forward to hearing from you.
Rated 1 out of 5 stars
doesn't nest properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't nest properly to let the coffee/water to go into the pot. it just backs up . I am returning the one I bought today
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for offering your feedback regarding your Black+Decker Coffee Maker. We're sorry to hear about the trouble you've experienced with your coffee maker. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference ID number 41593339, so we can address your concerns. We look forward to hearing from you.
Rated 1 out of 5 stars
Cheap! Don’t buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item broke down on me in 1 week. It’s poorly made and is waste of money.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black + Decker coffee maker. We're sorry to hear your coffee maker stopped brewing properly so suddenly. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two-year warranty. Please contact us at [email protected] and reference transaction ID 41830828, so we can better assist you.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this, used it approximately 4 times and it quit!
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you’ve experienced with your coffee maker. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference ID number 41679566, so we can better assist you. We look forward to hearing from you.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
works great using it daily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really easy to use and to keep clean, first coffee maker and happy with it
I would recommend this to a friend Rated 5 out of 5 stars
Simple
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a simple product that makes coffee..This review says it all...
I would recommend this to a friend- Pros mentioned:Coffee quality
Rated 1 out of 5 stars
Cheap product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My friend told me that Black & Decker is a pretty good coffee pot so I went ahead and got it on Black Friday. After it was delivered are used it it was working great make great coffee but after a while the water was everywhere. I start getting coffee grinds in my coffee Cup . I was very unhappy and very disappointed in the product I am very surprised that I haven’t even had it for a month and it starts leaking everywhere.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Hi Savannah,
Thank you for sharing your feedback regarding your Black + Decker coffee maker. We're sorry to hear you have been having some trouble with your coffee maker. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference the screen name used in your review, so we can better assist you.
Rated 2 out of 5 stars
I tried
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a very cheap product and the water is piping hot. I only make coffee using this when it is an absolute need. Why? Because it makes terrible coffee. I have tried every brand I love, different filters, etc. but I can never seem to actually make a pot that tastes good. I need to look for another brand because I cant keep purchasing Thortons for a decent cup of coffee.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for providing your feedback regarding your Black + Decker coffee maker. I’m sorry to hear you’ve experienced some issues with your coffeemaker. The problems you’ve described can usually be resolved by descaling with vinegar. Instructions for how to descale with vinegar can be found in your use and care manual, in the cleaning section, under “Descaling with Vinegar” or “Cleaning with Vinegar”. If these instructions do not resolve the issue, or if you have any further questions or concerns, please contact us at [email protected] and reference 41908877 so that we may better assist you.
Rated 1 out of 5 stars
ABSOLUTELY DISAPPOINTED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE COFFEE IS NOT EVEN HOT.... I WAS EXCITED TO REPLACE MY OLD BLACK AND DECKER WITH A NEWER VERSION BECAUSE IT WAS ON SALE FOR HALF OFF. I AM VERY DISAPPOINTED THAT THE COFFEE IS NO WHERE CLOSE TO HOT COMPARED TO OUR OLDER MODEL.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you’ve experienced with your coffee maker’s results. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference ID number 41715936, so we can better assist you. We look forward to hearing from you.