Customer Ratings & Reviews

We purchased this washer because of the configuration of the room where it is now located. We needed a reversable door. So far it seems to be good, although I wish it had an accessible filter that could be cleaned like other washers.

I’ve used this washer and dryer a couple of times and it is easy to use and cleans and dries great. My wife loves the optic white setting especially since we have a toddler that loves to get messy when wearing white lol.

Nice washer. Works well. Solid cool design. I'm happy with my purchase.

I have owned an Electrolux washer/dryer set for 15 years before the dryer finally died; so now I'm finally replacing the set even though the washer still works fine. This new one seems just as good as the old one and I hope to have this one for 15 years too.

Great washer! We have had it about 4 months now and I have no complaints. Love all the different cycles (I think I’ve actually used them all). Works great for our family. Delivery was fast and easy.

This is a great washer. Works well. This is my second one to purchase due to selling the first with a home. Easy to operate.

Best washer 2024. Clean. Clothes. You can see suds with cold water. No problems at all. Just start to buy appliances from Best Buy. Good prices. Highly recommend this washer.

I can definitely notice a difference going from a Samsung front loader to this machine. Clothes come out cleaner, no stains, no odors, and are spun out so good they are almost dry feeling.

Great quality!! Love this washer. Clothes have never come out so clean. Very efficient system, uses less water and electricity. I highly recommend looking at these washer and dryers.

I am soooo happy with my new washer - it truly works even on super dirty clothes

Doing my research, I found out this product was rated highly and this is the reason why I purchased it. The washer works very well and has met more than what I expected.

Easy to use. Works better than my old washer. Awesome!!

Fabulous - love everything about this washer from the look-to the amount of cycles - couldn't of picked a better unit! The dryer is top notch too! You can't go wrong upgrading to this brand!

Stylish and functional. Does a great job of getting our clothes clean.

Love this washer! Makes laundry fun again. Still learning all the options…it is easy. Delivery service was very professional. Can’t say enough good things about that.

I love my washer! The clothes are clean and bright, this washer is everything I want it to be.

This has been, without exaggeration, the most incompetent and exhausting customer service experience I have ever endured. My original washer/dryer order was placed on October 14th. On delivery day, the dryer was dropped by a Best Buy associate. I called customer service and was told a replacement would be no problem. That was the beginning of a nearly three-month nightmare. • Replacement dryer #1 arrived defective and was taken away - I had to call to reschedule • Replacement dryer #2 arrived defective and was taken away - I had to call to reschedule • I decided to return both units entirely - I had to call to schedule At that point, things completely collapsed. The Best Buy associate never closed the "replacement dryer #2 return" order, leaving the dryer stuck in a “limbo” state that could not be returned in the system. I called numerous times trying to resolve the issue but was told to "call back in 48 hours" each time...even after 48 hours. During one of these calls, the washer was returned, I was credited for it, but no one ever picked it up. I finally was told I had to schedule a “Return and Haul Away” (two separate services) to remove both appliances because the dryer was still in a limbo state, couldn't be processed as a return, and they tried to charge me for the haul away! The haul-away team showed up unannounced, rang my doorbell, waited 28 seconds, left, and then cancelled the entire return and haul-away order as a no-show. From there: • The return/haul away had to be rescheduled • That reschedule was cancelled by Best Buy • I had to reschedule again • Every. Single. Time. required calling an 800/888 number, reaching overseas outsourced support, and opening yet another ticket. At some point, a local store employee called me and tried to help - but even they admitted they couldn’t fix it because of the sheer number of tickets clogging the system. January 6th - nearly three months after purchase and ten weeks after the return was initiated - the washer and dryer were finally removed from my home. Then it got worse. Almost comical at this point. The (same) associate cancelled the Haul Away (thinking they were saving me money, despite the fact that I wasn’t being charged anyway). That cancellation voided the entire return. My return was processed, but the refund was never credited back to my account. So, I waited to see if the system would work this out. No. I waited a week with no refund. I finally walked into a Best Buy store, where - after 30 minutes of very helpful face to face interaction with staff who knew exactly what they were doing - they were able to manually issue my refund. Something that apparently could only be fixed in person after months of phone calls. The hours I spent on the phone with third-party customer service agents who did absolutely nothing - repeatedly telling me to “call back in 48 hours” - was infuriating. At no point was I ever offered a way to speak with someone local or someone empowered to actually resolve the issue. But they were all very sorry... This wasn’t bad luck. This was systemic failure, poor training, broken processes, and zero accountability. I am cancelling my Best Buy membership, I will never buy another appliance from Best Buy, and I will strongly advise anyone I know to do the same. This experience was miserable from start to almost finish. Thank you to Jayden, Teri, and Chase at the University Best Buy in West Des Moines, IA who worked with me to resolve this absolute cluster of an experience.

Love the machine! Much quieter than my last Electrolux set. Got my husband's white shirt collar clean without even using any stain stick.

Nice Quiet Washing Machine with a huge capacity! Clothes came out great! Best you read the manual, there are so many settings compared to my old washer. Bought Electrolux for the quality and reliability.

Great washer overall love the 15 minute wash. I did have to replace the washer because the first one may have gotten damage during the instal. but it’s working like a charm.