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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 13173 reviews

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Rating by feature

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 2.8 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers admire the Charge HR's heart rate and sleep tracking capabilities, along with its ease of use and step tracking features. Many appreciate its accuracy and motivational aspects, while also noting a comfortable fit. However, some users point to areas needing improvement, such as battery life, water resistance, and band durability. Sync issues were also occasionally reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 13,172 reviews
  • Pros mentioned:
    Heart rate, Sleep tracking

    Rated 5 out of 5 stars

    Tracks all types of exercise- not just steps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have looked for a tracker for a long time, but in the past, they only track steps. I cycle so that is not worthwhile. This Fitbit Charge HR allows me to track specific workouts (through a timer), monitor sleep, heartrate and steps. It tells the calorie burn (which I think is a bit low) and the online dashboard is great. I really love it and think that it is actually a motivational tool.

    I would recommend this to a friend
  • Pros mentioned:
    Accuracy, Ease of use

    Rated 5 out of 5 stars

    Great wearable tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Fitbit! It is easy to set up, comfortable to wear, and provides accurate information. I always had a hunch about my sleeping habits, nutrition, and activity levels, but now I have hard data to back it up! This tool really helps you learn a lot about yourself. I recommend it to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking

    Rated 5 out of 5 stars

    The best fitness tracker for the money...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure we all know that we should take the stairs more and park at the back of the lot to get a few more steps in. The daily challenges with my friends, and wanting to beat them, make me remember just that. I love seeing my sleep patterns, heart rate, and that feeling when it buzz's on my arm when I hit my step goal for the day. Great battery life and has worked better than expected!

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking, Step tracking

    Rated 5 out of 5 stars

    Tracking with the Fit Bit is the best way.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this piece of tech to really see if it could help me to keep track of my workouts and everything else. I was amazed that it DID do ALL it was to do and I learned that it could do more than I thought. If you want to track your sleep, steps, runs, activities, then this is the one you need. It syncs to your computer, and the app called Lose It, and this helps very much.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking, Step tracking

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Check heart rate, Miles, steps, stairs calories. Lots of options.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Upgrade from Flex, Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a flex for over a year and really liked it. I wanted additional monitoring of heart rate, so I looked at several options and stuck with Fitbit with an upgrade to the Charge HR. I am really happy with it, and surprisingly not so much for the HR feature that I wanted in the first place. It is not the greatest for monitoring HR during exercise, but provides a daily resting average. The best features are: There is a display so you can check progress during the day without having to open the app on your phone. Also displays the time. You don't have to tell it when you go to sleep and get up (which I did not like about flex). I can continue to keep up with my friends, who are linked into my account. It links up with my fitness pal. It does need to be charged more often than flex but that is understandable. Overall I am very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Step tracking

    Rated 5 out of 5 stars

    My Wife Loves It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up for my wife for Christmas. She loved using her iPhone to count her steps before this. But now she can check her heart rate, and the time without needing to cart her phone around at work. She says she likes it, and she is not a gadget geek like me, so to me, that's saying something.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Fitness Tacker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several different fitness trackers and this one is the best so far. It is small and light weight and it is comfortable to sleep with for sleep tracking. Great app and love how you can connect with friends and do challenges to keep you motivated and moving. Cool feature is seeing in-coming calls on the screen. Worth the investment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Heart rate, Sleep tracking

    Rated 5 out of 5 stars

    Love this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color. Easy to use. Links to scale. Heart rate and sleep log awesome

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking

    Rated 4 out of 5 stars

    Solid & works out well !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whether at home of office the Charge HR is a great companion ! Great for tracking and software easy to use and really like the Fitbit dashboard to see all your stats ... Especially like the sleep and heart rate monitor ... Wish devise had move,met reminders like some of competition ... Looks like that feature in works for future Fitbits

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking, Step tracking

    Rated 5 out of 5 stars

    great fitness tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleep/step/heartbeat monitors all work well, and seem to be fairly accurate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift from my wife. The first one I had did not work properly. I did the trouble shooting through Fitbit but was unsuccessful. Best Buy replaced it with no issues and the one I have works well. The band does get a little loose during workouts, but that is to be expected when you're sweating. Overall pleased with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking

    Rated 5 out of 5 stars

    Great Fitness Motivator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Heart Rate function of the Charge HR separates this from the Charge at a very well worth price differential. Not only can you monitor your heart rate during activity and resting rate, I believe it makes the auto sleep detector that much more accurate. The only con for me would be the display size for one with poor near distance vision. Just try it in the store to make sure.

    I would recommend this to a friend
  • Pros mentioned:
    Accuracy

    Rated 4 out of 5 stars

    pretty accurate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turned out to be a good motivator. Log my food, check against calories burned, and am able to keep a steady weight. Checked heartbeat against a blood pressure heart monitor and was accurate to one beat! Only improvement I'd like to see would be the wrist band. Rubber on skin sometimes gets uncomfortable. Other than that a good product.

    I would recommend this to a friend
  • Cons mentioned:
    Band quality

    Rated 3 out of 5 stars

    Great Tool To Help Keep Active - Not Built Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my husband one after I had mine for about a week. He said he needed one to keep motivated. It certainly does the job quite well. Love all that it does, however for the price, it could be made a bit better. We have already had to contact support to replace the USB dongle on my husband's and it's only 3 weeks old. The dongle fell apart when removing it from the laptop. So much so that it got stuck in the port and had to be carefully removed with tweezers. FitBit was quick to send a replacement, but had it been built better that would not have been an issue. The USB dongle is really very cheaply made. You can tell just by feeling it. Not very good quality. Mine I purchased a week before my husband's and my band (right where you adjust the buckle) is already tearing. I have only had it a month. I cannot recommend for the quality of the actual hardware pieces, but the functionality of what it does and the software are 5 stars for sure.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome tracker and food logger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fitbit is awesome! It does everything I need. The app is excellent, I can log all the calories and H2O I consume. Tracks exercises with the stop watch.. tracks my sleeping.. I love this product.. Great motivation device to get up and move!

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice improvement on a tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great upgrade from the Fitbit Flex which I returned because it stopped charging. Now wit the charge I can also see the time and other things like my heart rate and total calories burned. The best part is the silent alarm. The only thing I don' t like is I need an internet connection to change the time zones when I travel. This i snot always available when I need it

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my FitBit HR! I love that it totals my calories for the day as well as my heart rate and steps. I also love the it has a buckle closing versus the regular FitBit....seems to stay on more securely. The only thing I can say negatively about the FitBit HR is that the battery life is not as long as the regular FitBit between charges.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking

    Rated 5 out of 5 stars

    Good fitness tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this when I don't want to wear my fitbit surge. Overall the fitbit familiy of trackers and related app it very good. I have owned several of the products and am satisfied. All day heart rate tracking is nice. Sleep tracking is nice. I am able to have 2 different trackers sync to my account.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking, Step tracking

    Rated 5 out of 5 stars

    I love my Fitbit!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my Fitbit! My family gave it to me for my Birthday, and it was the perfect gift! It has motivated me to get my 10,000 steps every day...which is something I never really tried to do before. I love being able to look at my "stats" everyday. I am especially fascinated with my sleep patterns, and how the Fitbit can help me work to improve my quality of sleep.

    I would recommend this to a friend
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